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Ticket Owner Reporter Resolution Summary
#344 kennetb invalid First enumerated disk in array gets strange FW version and no self-test support
Description

This may not be a problem with smartctl but let's start here and see if we get somewhere.

I'll refer to this:

http://community.wd.com/t5/Desktop-Mobile-Drives/WD30EZRX-shows-SMART-logging-not-supported/td-p/513858

Which has a comment that sums it up pretty well.

"note "Firmware Version: 0958", "Auto Offline Data Collection: Disabled", and the truncated/incomplete output

what's interesting is that this appears to be related to the order in which the disks are enumerated. even though there are 3 different models of disk in this group of four, whichever disk is enumerated first suffers from this inaccurate smartctl output. in my particular case, they enumerate from top to bottom in the enclosure, so whichever disk is the topmost disk suffers from this - even if i leave the top bay empty, and include only three disks in the enclosure."

I too have this problem on debian wheezy.

Info about my system:

  • 5-disk array connected via a (jbod) 5 Port SATA HPM-XA port multiplier and a PE-103 2-port SATA PCIe controller
  • Linux version 3.2.0-4-amd64 (debian-kernel@…) (gcc version 4.6.3 (De

bian 4.6.3-14) ) #1 SMP Debian 3.2.60-1+deb7u3

  • 03:00.0 SATA controller: Silicon Image, Inc. SiI 3132 Serial ATA Raid II Controller (rev 01)
  • sata_sil24 0000:03:00.0: version 1.1
  • ata1.15: Port Multiplier 1.2, 0x197b:0x0325 r0, 15 ports, feat 0x5/0xf

I ran smartctl to start a check on a specific drive. When it finished, I restarted the machine having removed all other drives from the array. Looking at the smartctl output from the drive:

# smartctl -a /dev/sda
smartctl 5.41 2011-06-09 r3365 [x86_64-linux-3.2.0-4-amd64] (local build)
Copyright (C) 2002-11 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family:     Western Digital Caviar Green (Adv. Format)
Device Model:     WDC WD10EARS-00Y5B1
Serial Number:    WD-WCAV56082415
Firmware Version: 0956
User Capacity:    1,000,204,886,016 bytes [1.00 TB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   7
ATA Standard is:  Exact ATA specification draft version not indicated
Local Time is:    Tue Aug  5 17:14:46 2014 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00)	Offline data collection activity
					was never started.
					Auto Offline Data Collection: Disabled.
Total time to complete Offline 
data collection: 		(    0) seconds.
Offline data collection
capabilities: 			 (0x00) 	Offline data collection not supported.
SMART capabilities:            (0x0000)	Automatic saving of SMART data					is not implemented.
Error logging capability:        (0x00)	Error logging NOT supported.
					No General Purpose Logging support.

SMART Error Log not supported
SMART Self-test Log not supported
Device does not support Selective Self Tests/Logging

The firmware version is wrong and no tests supported. After reinserting another disk "ahead" in the array I get (note serial number):

# smartctl -a /dev/sdc
smartctl 5.41 2011-06-09 r3365 [x86_64-linux-3.2.0-4-amd64] (local build)
Copyright (C) 2002-11 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family:     Western Digital Caviar Green (Adv. Format)
Device Model:     WDC WD10EARS-00Y5B1
Serial Number:    WD-WCAV56082415
LU WWN Device Id: 5 0014ee 2592b3823
Firmware Version: 80.00A80
User Capacity:    1,000,204,886,016 bytes [1.00 TB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  Exact ATA specification draft version not indicated
Local Time is:    Tue Aug  5 17:23:50 2014 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82)	Offline data collection activity
					was completed without error.
					Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0)	The previous self-test routine completed
					without error or no self-test has ever 
					been run.
Total time to complete Offline 
data collection: 		(20460) seconds.
Offline data collection
capabilities: 			 (0x7b) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   2) minutes.
Extended self-test routine
recommended polling time: 	 ( 236) minutes.
Conveyance self-test routine
recommended polling time: 	 (   5) minutes.
SCT capabilities: 	       (0x3031)	SCT Status supported.
					SCT Feature Control supported.
					SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0027   130   130   021    Pre-fail  Always       -       6491
  4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always       -       36
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   200   200   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   099   099   000    Old_age   Always       -       1125
 10 Spin_Retry_Count        0x0032   100   253   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   253   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       34
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       25
193 Load_Cycle_Count        0x0032   200   200   000    Old_age   Always       -       1636
194 Temperature_Celsius     0x0022   113   100   000    Old_age   Always       -       34
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   200   200   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   200   200   000    Old_age   Offline      -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%      1122         -
# 2  Short offline       Completed without error       00%      1109         -
# 3  Short offline       Completed without error       00%      1107         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

So this drive is now recognized correctly.


The drive inserted, however:

# smartctl -a /dev/sdb
smartctl 5.41 2011-06-09 r3365 [x86_64-linux-3.2.0-4-amd64] (local build)
Copyright (C) 2002-11 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family:     Western Digital Caviar Green
Device Model:     WDC WD10EADS-00L5B1
Serial Number:    WD-WCAU42935099
Firmware Version: 0956
User Capacity:    1,000,204,886,016 bytes [1.00 TB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   7
ATA Standard is:  Exact ATA specification draft version not indicated
Local Time is:    Tue Aug  5 17:31:38 2014 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00)	Offline data collection activity
					was never started.
					Auto Offline Data Collection: Disabled.
Total time to complete Offline 
data collection: 		(    0) seconds.
Offline data collection
capabilities: 			 (0x00) 	Offline data collection not supported.
SMART capabilities:            (0x0000)	Automatic saving of SMART data					is not implemented.
Error logging capability:        (0x00)	Error logging NOT supported.
					No General Purpose Logging support.

SMART Error Log not supported
SMART Self-test Log not supported
Device does not support Selective Self Tests/Logging

Now this drive exhibits the same strange information. Please let me know if you want more information.

Regards.

#435 Christian Franke Josh fixed Windows 7 Full Install - Error in PATH variable
Description

When installing via the "Full" option on Windows 7, the PATH variable is not being set correctly. It must be added with quotes around it. Spaces will cause the entire variable to be ignored.

Incorrect: C:\Program Files\smartmontools\bin Correct: "C:\Program Files\smartmontools\bin"

#443 filippo fixed new usb bridge 0x0bc2:0xab24
Description

hi, this is from a usb-attached seagate hd:

xbian@cubox ~ $ sudo smartctl -x /dev/sda
smartctl 6.2 2013-07-26 r3841 [armv7l-linux-3.10.51] (local build)
Copyright (C) 2002-13, Bruce Allen, Christian Franke, www.smartmontools.org

/dev/sda: Unknown USB bridge [0x0bc2:0xab24 (0x100)]
Please specify device type with the -d option.

Use smartctl -h to get a usage summary

xbian@cubox ~ $ sudo smartctl -d sat -x /dev/sda
smartctl 6.2 2013-07-26 r3841 [armv7l-linux-3.10.51] (local build)
Copyright (C) 2002-13, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Momentus SpinPoint M8 (AF)
Device Model:     ST1000LM024 HN-M101MBB
Serial Number:    REDACTED
LU WWN Device Id: 5 0004cf 20cabd575
Firmware Version: 2BA30001
User Capacity:    1,000,204,886,016 bytes [1.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5400 rpm
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ATA8-ACS T13/1699-D revision 6
SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is:    Mon Sep 29 11:32:28 2014 UTC
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is:   Disabled
APM feature is:   Disabled
Rd look-ahead is: Enabled
Write cache is:   Enabled
ATA Security is:  Disabled, NOT FROZEN [SEC1]
Wt Cache Reorder: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00)	Offline data collection activity
					was never started.
					Auto Offline Data Collection: Disabled.
Self-test execution status:      ( 244)	Self-test routine in progress...
					40% of test remaining.
Total time to complete Offline 
data collection: 		(13380) seconds.
Offline data collection
capabilities: 			 (0x5b) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					No Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   2) minutes.
Extended self-test routine
recommended polling time: 	 ( 223) minutes.
SCT capabilities: 	       (0x003f)	SCT Status supported.
					SCT Error Recovery Control supported.
					SCT Feature Control supported.
					SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAGS    VALUE WORST THRESH FAIL RAW_VALUE
  1 Raw_Read_Error_Rate     POSR-K   100   100   051    -    0
  2 Throughput_Performance  -OS--K   252   252   000    -    0
  3 Spin_Up_Time            PO---K   091   090   025    -    2990
  4 Start_Stop_Count        -O--CK   100   100   000    -    74
  5 Reallocated_Sector_Ct   PO--CK   252   252   010    -    0
  7 Seek_Error_Rate         -OSR-K   252   252   051    -    0
  8 Seek_Time_Performance   --S--K   252   252   015    -    0
  9 Power_On_Hours          -O--CK   100   100   000    -    54
 10 Spin_Retry_Count        -O--CK   252   252   051    -    0
 11 Calibration_Retry_Count -O--CK   252   252   000    -    0
 12 Power_Cycle_Count       -O--CK   100   100   000    -    79
191 G-Sense_Error_Rate      -O---K   252   252   000    -    0
192 Power-Off_Retract_Count -O---K   252   252   000    -    0
194 Temperature_Celsius     -O----   064   061   000    -    30 (Min/Max 22/40)
195 Hardware_ECC_Recovered  -O-RCK   100   100   000    -    0
196 Reallocated_Event_Count -O--CK   252   252   000    -    0
197 Current_Pending_Sector  -O--CK   252   252   000    -    0
198 Offline_Uncorrectable   ----CK   252   252   000    -    0
199 UDMA_CRC_Error_Count    -OS-CK   200   200   000    -    0
200 Multi_Zone_Error_Rate   -O-R-K   100   100   000    -    15
223 Load_Retry_Count        -O--CK   252   252   000    -    0
225 Load_Cycle_Count        -O--CK   100   100   000    -    260
                            ||||||_ K auto-keep
                            |||||__ C event count
                            ||||___ R error rate
                            |||____ S speed/performance
                            ||_____ O updated online
                            |______ P prefailure warning

General Purpose Log Directory Version 1
SMART           Log Directory Version 1 [multi-sector log support]
Address    Access  R/W   Size  Description
0x00       GPL,SL  R/O      1  Log Directory
0x01           SL  R/O      1  Summary SMART error log
0x02           SL  R/O      2  Comprehensive SMART error log
0x03       GPL     R/O      2  Ext. Comprehensive SMART error log
0x06           SL  R/O      1  SMART self-test log
0x07       GPL     R/O      2  Extended self-test log
0x08       GPL     R/O      2  Power Conditions log
0x09           SL  R/W      1  Selective self-test log
0x10       GPL     R/O      1  NCQ Command Error log
0x11       GPL     R/O      1  SATA Phy Event Counters
0x80-0x9f  GPL,SL  R/W     16  Host vendor specific log
0xc0-0xdf  GPL,SL  VS      16  Device vendor specific log
0xe0       GPL,SL  R/W      1  SCT Command/Status
0xe1       GPL,SL  R/W      1  SCT Data Transfer

SMART Extended Comprehensive Error Log Version: 1 (2 sectors)
No Errors Logged

SMART Extended Self-test Log Version: 1 (2 sectors)
No self-tests have been logged.  [To run self-tests, use: smartctl -t]

SMART Selective self-test log data structure revision number 0
Note: revision number not 1 implies that no selective self-test has ever been run
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Self_test_in_progress [40% left] (0-65535)
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

SCT Status Version:                  2
SCT Version (vendor specific):       256 (0x0100)
SCT Support Level:                   1
Device State:                        Active (0)
Current Temperature:                    30 Celsius
Power Cycle Min/Max Temperature:     27/31 Celsius
Lifetime    Min/Max Temperature:     21/40 Celsius
Under/Over Temperature Limit Count:   0/0
SCT Temperature History Version:     2
Temperature Sampling Period:         5 minutes
Temperature Logging Interval:        5 minutes
Min/Max recommended Temperature:     -5/80 Celsius
Min/Max Temperature Limit:           -10/85 Celsius
Temperature History Size (Index):    128 (13)

Index    Estimated Time   Temperature Celsius
  14    2014-09-29 00:55    30  ***********
 ...    ..( 68 skipped).    ..  ***********
  83    2014-09-29 06:40    30  ***********
  84    2014-09-29 06:45    29  **********
  85    2014-09-29 06:50    29  **********
  86    2014-09-29 06:55    30  ***********
  87    2014-09-29 07:00    29  **********
  88    2014-09-29 07:05    30  ***********
  89    2014-09-29 07:10    29  **********
 ...    ..(  3 skipped).    ..  **********
  93    2014-09-29 07:30    29  **********
  94    2014-09-29 07:35    30  ***********
  95    2014-09-29 07:40    29  **********
 ...    ..(  3 skipped).    ..  **********
  99    2014-09-29 08:00    29  **********
 100    2014-09-29 08:05    30  ***********
 ...    ..(  4 skipped).    ..  ***********
 105    2014-09-29 08:30    30  ***********
 106    2014-09-29 08:35    28  *********
 107    2014-09-29 08:40    27  ********
 ...    ..(  2 skipped).    ..  ********
 110    2014-09-29 08:55    27  ********
 111    2014-09-29 09:00    28  *********
 112    2014-09-29 09:05    29  **********
 113    2014-09-29 09:10    29  **********
 114    2014-09-29 09:15    30  ***********
 ...    ..(  4 skipped).    ..  ***********
 119    2014-09-29 09:40    30  ***********
 120    2014-09-29 09:45    31  ************
 121    2014-09-29 09:50    31  ************
 122    2014-09-29 09:55    30  ***********
 123    2014-09-29 10:00    30  ***********
 124    2014-09-29 10:05    29  **********
 ...    ..( 16 skipped).    ..  **********
  13    2014-09-29 11:30    29  **********

SCT Error Recovery Control:
           Read: Disabled
          Write: Disabled

Device Statistics (GP Log 0x04) not supported

SATA Phy Event Counters (GP Log 0x11)
ID      Size     Value  Description
0x0001  4            0  Command failed due to ICRC error
0x0002  4            0  R_ERR response for data FIS
0x0003  4            0  R_ERR response for device-to-host data FIS
0x0004  4            0  R_ERR response for host-to-device data FIS
0x0005  4            0  R_ERR response for non-data FIS
0x0006  4            0  R_ERR response for device-to-host non-data FIS
0x0007  4            0  R_ERR response for host-to-device non-data FIS
0x0008  4            0  Device-to-host non-data FIS retries
0x0009  4            0  Transition from drive PhyRdy to drive PhyNRdy
0x000a  4            0  Device-to-host register FISes sent due to a COMRESET
0x000b  4            0  CRC errors within host-to-device FIS
0x000d  4            0  Non-CRC errors within host-to-device FIS
0x000f  4            0  R_ERR response for host-to-device data FIS, CRC
0x0010  4            0  R_ERR response for host-to-device data FIS, non-CRC
0x0012  4            0  R_ERR response for host-to-device non-data FIS, CRC
0x0013  4            0  R_ERR response for host-to-device non-data FIS, non-CRC
0x8e00  4            0  Vendor specific
0x8e01  4            0  Vendor specific
0x8e02  4            0  Vendor specific
0x8e03  4            0  Vendor specific
0x8e04  4            0  Vendor specific
0x8e05  4            0  Vendor specific
0x8e06  4            0  Vendor specific
0x8e07  4            0  Vendor specific
0x8e08  4            0  Vendor specific
0x8e09  4            0  Vendor specific
0x8e0a  4            0  Vendor specific
0x8e0b  4            0  Vendor specific
0x8e0c  4            0  Vendor specific
0x8e0d  4            0  Vendor specific
0x8e0e  4            0  Vendor specific
0x8e0f  4            0  Vendor specific
0x8e10  4            0  Vendor specific
0x8e11  4            0  Vendor specific

xbian@cubox ~ $ 
Batch Modify
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