Trac Ticket Queries

In addition to reports, Trac provides support for custom ticket queries, which can be used to display tickets that meet specified criteria.

To configure and execute a custom query, switch to the View Tickets module from the navigation bar, and select the Custom Query link.

Filters

When you first go to the query page, the default filter will display tickets relevant to you:

  • If logged in then all open tickets, it will display open tickets assigned to you.
  • If not logged in but you have specified a name or email address in the preferences, then it will display all open tickets where your email (or name if email not defined) is in the CC list.
  • If not logged in and no name/email is defined in the preferences, then all open issues are displayed.

Current filters can be removed by clicking the button to the left with the minus sign on the label. New filters are added from the dropdown lists at the bottom corners of the filters box; 'And' conditions on the left, 'Or' conditions on the right. Filters with either a text box or a dropdown menu of options can be added multiple times to perform an Or on the criteria.

For text fields such as Keywords and CC the - operator can be used to negate a match and double quotes (since 1.2.1) can be used to match a phrase. For example, a contains match for word1 word2 -word3 "word4 word5" matches tickets containing word1 and word2, not word3 and word4 word5.

You can use the fields just below the filters box to group the results based on a field, or display the full description for each ticket.

After you have edited your filters, click the Update button to refresh your results.

Keyboard shortcuts are available for manipulating the checkbox filters:

  • Clicking on a filter row label toggles all checkboxes.
  • Pressing the modifier key while clicking on a filter row label inverts the state of all checkboxes.
  • Pressing the modifier key while clicking on a checkbox selects the checkbox and deselects all other checkboxes in the filter. Since 1.2.1 this also works for the Columns checkboxes.

The modifier key is platform and browser dependent. On Mac the modified key is Option/Alt or Command. On Linux the modifier key is Ctrl + Alt. Opera on Windows seems to use Ctrl + Alt, while Alt is effective for other Windows browsers.

Clicking on one of the query results will take you to that ticket. You can navigate through the results by clicking the Next Ticket or Previous Ticket links just below the main menu bar, or click the Back to Query link to return to the query page.

You can safely edit any of the tickets and continue to navigate through the results using the Next/Previous/Back to Query links after saving your results. When you return to the query any tickets which were edited will be displayed with italicized text. If one of the tickets was edited such that it no longer matches the query criteria , the text will also be greyed. Lastly, if a new ticket matching the query criteria has been created, it will be shown in bold.

The query results can be refreshed and cleared of these status indicators by clicking the Update button again.

Saving Queries

Trac allows you to save the query as a named query accessible from the reports module. To save a query ensure that you have Updated the view and then click the Save query button displayed beneath the results. You can also save references to queries in Wiki content, as described below.

Note: one way to easily build queries like the ones below, you can build and test the queries in the Custom report module and when ready - click Save query. This will build the query string for you. All you need to do is remove the extra line breaks.

Note: you must have the REPORT_CREATE permission in order to save queries to the list of default reports. The Save query button will only appear if you are logged in as a user that has been granted this permission. If your account does not have permission to create reports, you can still use the methods below to save a query.

You may want to save some queries so that you can come back to them later. You can do this by making a link to the query from any Wiki page.

[query:status=new|assigned|reopened&version=1.0 Active tickets against 1.0]

Which is displayed as:

Active tickets against 1.0

This uses a very simple query language to specify the criteria, see Query Language.

Alternatively, you can copy the query string of a query and paste that into the Wiki link, including the leading ? character:

[query:?status=new&status=assigned&status=reopened&group=owner Assigned tickets by owner]

Which is displayed as:

Assigned tickets by owner

Customizing the table format

You can also customize the columns displayed in the table format (format=table) by using col=<field>. You can specify multiple fields and what order they are displayed in by placing pipes (|) between the columns:

[[TicketQuery(max=3,status=closed,order=id,desc=1,format=table,col=resolution|summary|owner|reporter)]]

This is displayed as:

Results (1 - 3 of 846)

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Ticket Resolution Summary Owner Reporter
#1196 duplicate CRUCIAL CT500MX500SSD1 (firmware M3CR023) Philipp Beckers
#1195 duplicate Incorrect time of self-test Kovalkov Dmittrii
#1194 fixed INTEL SSDSC2BF180A4H Christian Franke cfeedback
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Full rows

In table format you can also have full rows by using rows=<field>:

[[TicketQuery(max=3,status=closed,order=id,desc=1,format=table,col=resolution|summary|owner|reporter,rows=description)]]

This is displayed as:

Results (1 - 3 of 846)

1 2 3 4 5 6 7 8 9 10 11
Ticket Resolution Summary Owner Reporter
#1196 duplicate CRUCIAL CT500MX500SSD1 (firmware M3CR023) Philipp Beckers
Description

The database has yet to add firmware M3CR023 for the Crucial MX 500, so here is the smartctl report.

#1195 duplicate Incorrect time of self-test Kovalkov Dmittrii
Description

Hello!!!

Info:

root@1923 ~ # /opt/nobody/smartmontools-7.1/sbin/smartctl -a /dev/sda
smartctl 7.1 2019-05-21 r4918 [x86_64-linux-2.6.32-5-amd64] (local build)
Copyright (C) 2002-19, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     SAMSUNG SpinPoint F1 DT
Device Model:     SAMSUNG HD753LJ
Serial Number:    S13UJ1MSB03195
LU WWN Device Id: 5 0024e9 0028a805c
Firmware Version: 1AA01118
User Capacity:    750,156,374,016 bytes [750 GB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ATA/ATAPI-7, ATA8-ACS T13/1699-D revision 3b
Local Time is:    Tue May 28 12:48:10 2019 MSK
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00)	Offline data collection activity
					was never started.
					Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0)	The previous self-test routine completed
					without error or no self-test has ever 
					been run.
Total time to complete Offline 
data collection: 		( 9669) seconds.
Offline data collection
capabilities: 			 (0x7b) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   2) minutes.
Extended self-test routine
recommended polling time: 	 ( 162) minutes.
Conveyance self-test routine
recommended polling time: 	 (  18) minutes.
SCT capabilities: 	       (0x003f)	SCT Status supported.
					SCT Error Recovery Control supported.
					SCT Feature Control supported.
					SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   100   099   051    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0007   082   082   011    Pre-fail  Always       -       6210
  4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always       -       9
  5 Reallocated_Sector_Ct   0x0033   100   100   010    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000f   100   100   051    Pre-fail  Always       -       0
  8 Seek_Time_Performance   0x0025   100   100   015    Pre-fail  Offline      -       12400
  9 Power_On_Hours          0x0032   085   085   000    Old_age   Always       -       76614
 10 Spin_Retry_Count        0x0033   100   100   051    Pre-fail  Always       -       0
 11 Calibration_Retry_Count 0x0012   100   100   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       9
 13 Read_Soft_Error_Rate    0x000e   100   099   000    Old_age   Always       -       0
183 Runtime_Bad_Block       0x0032   100   100   000    Old_age   Always       -       0
184 End-to-End_Error        0x0033   100   100   000    Pre-fail  Always       -       0
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       66
188 Command_Timeout         0x0032   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0022   065   063   000    Old_age   Always       -       35 (Min/Max 20/37)
194 Temperature_Celsius     0x0022   064   061   000    Old_age   Always       -       36 (Min/Max 20/42)
195 Hardware_ECC_Recovered  0x001a   100   100   000    Old_age   Always       -       849825416
196 Reallocated_Event_Count 0x0032   100   100   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   100   100   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x000a   100   100   000    Old_age   Always       -       0
201 Soft_Read_Error_Rate    0x000a   100   100   000    Old_age   Always       -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%     11077         -
# 2  Extended offline    Completed without error       00%     18418         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

root@1923 ~ # 

Recent short self-test has 11077 value, but Power_On_hours 76614

I think, that 11077 = Power_On_hours - (65536 + 1) and it`s overflow in self-test lifetime

Please, help us

#1194 fixed INTEL SSDSC2BF180A4H Christian Franke cfeedback
Description

Unknown OEM Intel Pro 1500 series SSD. I believe the entry in the drivedb for the 53x / Pro 2500 series should also work for this drive.

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Query Language

query: TracLinks and the [[TicketQuery]] macro both use a mini “query language” for specifying query filters. Filters are separated by ampersands (&). Each filter consists of the ticket field name, an operator and one or more values. More than one value are separated by a pipe (|), meaning that the filter matches any of the values. To include a literal & or | in a value, escape the character with a backslash (\).

The available operators are:

= the field content exactly matches one of the values
~= the field content contains one or more of the values
^= the field content starts with one of the values
$= the field content ends with one of the values

All of these operators can also be negated:

!= the field content matches none of the values
!~= the field content does not contain any of the values
!^= the field content does not start with any of the values
!$= the field content does not end with any of the values

Filters combining matches and negated matches can be constructed for text fields such as Keywords and CC when using the contains (~=) operator. The - operator is used to negate a match and double quotes (since 1.2.1) are used for whitespace-separated words in a phrase. For example, keywords~=word1 word2 -word3 "word4 word5" matches tickets containing word1 and word2, not word3 and also word4 word5.

status=closed,keywords~=firefox query closed tickets that contain keyword firefox
status=closed,keywords~=opera query closed tickets that contain keyword opera
status=closed,keywords~=firefox opera query closed tickets that contain keywords firefox and opera
status=closed,keywords~=firefox|opera query closed tickets that contain keywords firefox or opera
status=closed,keywords~=firefox,or,keywords~=opera query closed tickets that contain keyword firefox, or (closed or unclosed) tickets that contain keyword opera
status=closed,keywords~=firefox -opera query closed tickets that contain keyword firefox, but not opera
status=closed,keywords~=opera -firefox query closed tickets that contain keyword opera, but no firefox

The date fields created and modified can be constrained by using the = operator and specifying a value containing two dates separated by two dots (..). Either end of the date range can be left empty, meaning that the corresponding end of the range is open. The date parser understands a few natural date specifications like "3 weeks ago", "last month" and "now", as well as Bugzilla-style date specifications like "1d", "2w", "3m" or "4y" for 1 day, 2 weeks, 3 months and 4 years, respectively. Spaces in date specifications can be omitted to avoid having to quote the query string.

created=2007-01-01..2008-01-01 query tickets created in 2007
created=lastmonth..thismonth query tickets created during the previous month
modified=1weekago.. query tickets that have been modified in the last week
modified=..30daysago query tickets that have been inactive for the last 30 days

Note that modified is the last modified time, so modified with a date range shows ticket that were last modified in that date range. If a ticket was modified in the date range, but modified again after the end date, it will not be included in the results.


See also: TracTickets, TracReports, TracGuide, TicketQuery

Last modified 19 months ago Last modified on 11/12/2017 01:15:51 PM