Problem on reading news WDC WD10 Red HDD

[Michel Roche]

Hi, I've just bought two new Western Digital Red HDD, one 2"5 and one 3"5, and smartctl fails readint smart informations on both drives. I've tried the latest tarball just in case but same message, reproduced below :

# ./smartctl /dev/sdc -x
smartctl 6.4 2015-06-04 r4109 [x86_64-linux-3.13.0-24-generic] (local build)
Copyright (C) 2002-15, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Vendor:               WDC WD10
Product:              JFCX-68N6GN0
User Capacity:        1 000 204 886 016 bytes [1,00 TB]
Logical block size:   512 bytes
>> Terminate command early due to bad response to IEC mode page
A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.

Adding permissive or even verypermissive options doesn't change the output.

If I can help in further diagnose the drive just tell me.

Thanks.

michel

[Alex Samorukov]

This drives connected directly to the SATA ports on mb or using some USB/PCI controller? Other drives works on the same port?

[Alex Samorukov]

BTW, from the provided screenshot its clear that it identifies drive as SCSI. Please try with -d sat command line.

[Michel Roche]

Hello,
ouch my mistake you're right metionning the USB controller. I have used an external USB/FireWire dock for convenience. Despite I have already read SMART attributes with it on some disks, it appears that it's the culprit : I've just tested with another USB adapter and smartctl works just fine with those new drives.

Sorry for the false alert, I close the ticket.

Have a good day.

Michel