Opened 4 years ago

Closed 4 years ago

Last modified 4 years ago

#610 closed defect (invalid)

Rosewill Armer RX307-PU3-35B -- 0x4971:0x8017 (0x8104) -- long test keeps aborting

Reported by: kenbell Owned by:
Priority: major Milestone:
Component: smartctl Version:
Keywords: Cc:

Description

This looks like it's a follow up to ticket #596 except that in my case although I can read the SMART info and run a short test but the long test always aborts, both in captive and background modes.

The USB3 enclosure, Rosewill Armer RX307-PU3-35B -- 0x4971:0x8017 (0x8104), contains, in my case, a Toshiba PH3500U-1I72 5TB SATA hard drive and it's connected to a USB adapter that my Fedora 21 OS recognizes (via "lsusb) as:

02:00.0 USB controller: Renesas Technology Corp. uPD720201 USB 3.0 Host Controller (rev 03) (prog-if 30 [XHCI])

Flags: bus master, fast devsel, latency 0, IRQ 16
Memory at fe9fe000 (64-bit, non-prefetchable) [size=8K]
Capabilities: [50] Power Management version 3
Capabilities: [70] MSI: Enable- Count=1/8 Maskable- 64bit+
Capabilities: [90] MSI-X: Enable+ Count=8 Masked-
Capabilities: [a0] Express Endpoint, MSI 00
Capabilities: [100] Advanced Error Reporting
Capabilities: [150] Latency Tolerance Reporting
Kernel driver in use: xhci_hcd

I got the same results with smartctl version 6.4.2 (installed from the Fedora repository via "yum") and with version 6.5 (built today from the SVM repository):

* Fedora provided *
smartmontools release 6.4 dated 2015-06-04 at 16:29:41 UTC
smartmontools SVN rev 4109 dated 2015-06-04 at 16:30:15
smartmontools build host: x86_64-redhat-linux-gnu
smartmontools build with: GCC 4.9.2 20150212 (Red Hat 4.9.2-6)

* Built from SVM repository *
smartmontools release 6.5 dated 2015-06-04 at 16:29:41 UTC
smartmontools SVN rev 4127 dated 2015-09-04 at 14:55:08
smartmontools build host: x86_64-unknown-linux-gnu
smartmontools build with: GCC 4.9.2 20150212 (Red Hat 4.9.2-6)

Attachments (2)

kernel-log-USB-HD-attached.txt (3.4 KB) - added by kenbell 4 years ago.
snippet of kernel log showing detection and attach of USB3-connected Toshiba HD
smartctl-log-USB-HD.txt (5.9 KB) - added by kenbell 4 years ago.
"smartctl -a" output; device is a USB3-attached HD

Download all attachments as: .zip

Change History (5)

Changed 4 years ago by kenbell

snippet of kernel log showing detection and attach of USB3-connected Toshiba HD

Changed 4 years ago by kenbell

Attachment: smartctl-log-USB-HD.txt added

"smartctl -a" output; device is a USB3-attached HD

comment:1 Changed 4 years ago by Alex Samorukov

Keywords: Rosewill RX307-PU3-35B 0x4971:0x8017 (0x8104) removed
Resolution: invalid
Status: newclosed
Version: 6.4

It has nothing todo with smartmontools package. Controller probably resets drive with some internal disconnect timer. What i can recommend in this case it to run some script which, for example, creates and removes file once a second. This will prevent drive from sleeping and test will finish.

comment:3 Changed 4 years ago by kenbell

Ah, the FAQ! Yes, it's right there and I missed it.

Thank you both (samm2 and chrfranke). Please close this ticket.

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