Opened 9 years ago

Closed 9 years ago

Last modified 9 years ago

#526 closed defect (invalid)

2T external WD drive right drivers here for Windows 7

Reported by: mark kirk Owned by: mark kirk
Priority: minor Milestone: Release 6.0
Component: all Version: 6.3
Keywords: Cc:


I have a WD 2Terrabite external drive i bought about two years ago from WD through dell. it turns on with light showing it's connected.It won't connect by plugging in so I want to try downloading the drivers directly to my laptop. researching the net I found it's probably the sat bridge has failed. The disk itself does not produce ugly noise so the "needle" on the disk is probably not at fault. Contacting WD went nowhere-you find the drivers nowhere and the drive not even listed. I want to try and external driver download before I try hardware repair. I see you have listed windows 7 and some WD drives and would like to try the Monotools but unsure about the proper download page and steps partly because the drive is no longer listed.This problem and a few others make disbealieve tecs who say just plug it in the net will always have the drivers.That may be true but I cant get to them and wonder if externally it will jumpstart my drive at which point i will transfer all the info to disks (I am giving up on external drives after this i thnk as i cant afford triple drives to almost insure my data is not lost-thanks for any help and consideration ahead of time you may give or directions to proper net site or advice -thanks-

Change History (2)

comment:1 by Alex Samorukov, 9 years ago

Keywords: WD extenal drive drivers smartmonotools removed
Milestone: Release 6.0
Priority: majorminor
Resolution: invalid
Status: newclosed

This ticket system should be used to report smartmontools related issues. There are many resources on the net related to windows drivers, please use them instead.

comment:2 by mark kirk, 9 years ago

well thanks for message but i also asked to get redirected since the manufacturer and distributor both were dead ends-and it was drivers for WD external drive if you read it-which would work with more than windows -but thanks forr letting me know this too is dead end.

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