Opened 4 weeks ago
Closed 4 weeks ago
#1902 closed defect (duplicate)
smartctl Read Device Identity failed: scsi error unsupported field in scsi command
Reported by: | neeqkowlhas | Owned by: | |
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Priority: | minor | Milestone: | |
Component: | all | Version: | 7.2 |
Keywords: | uas linux | Cc: |
Description
hello
when i try a smartctl on my seagate expansion 4Tb external drive, i have this error message:
~$ sudo smartctl -x /dev/sdf smartctl 7.2 2020-12-30 r5155 [x86_64-linux-6.1.0-0.deb11.21-amd64] (local build) Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org Read Device Identity failed: scsi error unsupported field in scsi command A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.
even if i try this command i have the same error :
~$ sudo smartctl -s on -o on -d sat -T verypermissive -a /dev/sdf smartctl 7.2 2020-12-30 r5155 [x86_64-linux-6.1.0-0.deb11.21-amd64] (local build) Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org Read Device Identity failed: scsi error unsupported field in scsi command === START OF INFORMATION SECTION === Device Model: [No Information Found] Serial Number: [No Information Found] Firmware Version: [No Information Found] Device is: Not in smartctl database [for details use: -P showall] ATA Version is: [No Information Found] Local Time is: Wed Nov 6 16:49:11 2024 CET SMART support is: Ambiguous - ATA IDENTIFY DEVICE words 82-83 don't show if SMART supported. SMART support is: Ambiguous - ATA IDENTIFY DEVICE words 85-87 don't show if SMART is enabled. Checking to be sure by trying SMART RETURN STATUS command. SMART support is: Unknown - Try option -s with argument 'on' to enable it. === START OF ENABLE/DISABLE COMMANDS SECTION === SMART Enable failed: scsi error unsupported field in scsi command Read SMART Data failed: scsi error unsupported field in scsi command SMART Automatic Timers not supported SMART Enable Automatic Offline failed: scsi error unsupported field in scsi command === START OF READ SMART DATA SECTION === SMART Status command failed: scsi error unsupported field in scsi command SMART overall-health self-assessment test result: UNKNOWN! SMART Status, Attributes and Thresholds cannot be read. Read SMART Error Log failed: scsi error unsupported field in scsi command Read SMART Self-test Log failed: scsi error unsupported field in scsi command Selective Self-tests/Logging not supported
the only information i found is :
~$ lsusb Bus 008 Device 002: ID 0bc2:231a Seagate RSS LLC Expansion Portable
it seems my disk is maybe not in the smartmontools db but i have no more information.
how can i do ?
thank you very much
Change History (4)
comment:1 by , 4 weeks ago
Component: | smartctl → all |
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Keywords: | uas linux added |
Milestone: | → undecided |
comment:2 by , 4 weeks ago
yes, it would seem
In kern.log i see
Nov 4 10:36:09 openmediavault kernel: [ 11.527305] scsi host6: uas Nov 4 10:36:09 openmediavault kernel: [ 11.528306] usbcore: registered new interface driver uas Nov 4 10:36:09 openmediavault kernel: [ 11.529408] scsi 6:0:0:0: Direct-Access Seagate Expansion 0710 PQ: 0 ANSI: 6
and
lsusb Bus 008 Device 002: ID 0bc2:231a Seagate RSS LLC Expansion Portable
lsusb -t /: Bus 08.Port 1: Dev 1, Class=root_hub, Driver=ehci-pci/6p, 480M |__ Port 1: Dev 2, If 0, Class=Mass Storage, Driver=uas, 480M
comment:3 by , 4 weeks ago
here is the USB device found line :
Nov 4 14:02:20 openmediavault kernel: [ 4.275446] usb 8-1: New USB device found, idVendor=0bc2, idProduct=231a, bcdDevice= 7.10 Nov 4 14:02:20 openmediavault kernel: [ 4.275454] usb 8-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3 Nov 4 14:02:20 openmediavault kernel: [ 4.275458] usb 8-1: Product: Expansion Nov 4 14:02:20 openmediavault kernel: [ 4.275460] usb 8-1: Manufacturer: Seagate Nov 4 14:02:20 openmediavault kernel: [ 4.275463] usb 8-1: SerialNumber: NAAEWLR6
comment:4 by , 4 weeks ago
Milestone: | undecided |
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Resolution: | → duplicate |
Status: | new → closed |
See ticket #971.
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