Opened 7 months ago

Last modified 7 months ago

#1759 new defect

My external hard drive won't work with your software (Seagate Backup Plus 8TB)

Reported by: Ted Hickox Owned by:
Priority: minor Milestone: undecided
Component: all Version:
Keywords: usb Cc:

Description

I own a seagate backup plus drive. It can hold 8T of data. Your software can't find my device despite the fact that Ubuntu Linux can read data from the device and can write to the device. I hope you can remedy this situation soon. I would hate to think that I would have to purchase a Windows computer just to monitor the health of my external hard drive.

Change History (1)

comment:1 by Christian Franke, 7 months ago

Keywords: usb added
Milestone: undecided
Summary: My external hard drive won't work with your softwareMy external hard drive won't work with your software (Seagate Backup Plus 8TB)

Please be more specific and report the smartctl -x /dev/... output for your device here.

Please do not paste smartctl output unchanged to tickets. Use plain-text attachments or wiki markup instead. Do not use screenshots.

Note that if an OS can read/write to a device this does imply that the pass-through functionality required for smartctl is also available. See section "ATA, SCSI command sets and SAT" on smartctl man page for details.

Note: See TracTickets for help on using tickets.