Opened 2 weeks ago

Closed 2 weeks ago

#1607 closed defect (wontfix)

Bug with Seagate BarraCuda 3.5 (SMR) ST8000DM004-2U9188 on amd64

Reported by: mrx Owned by:
Priority: major Milestone:
Component: smartctl Version: 7.3
Keywords: Cc:

Description

Hello,

I found bug with smartctl 7.3 2022-02-28 r5338 [x86_64-linux-5.17.0-1-amd64], it's wont detect Seagate BarraCuda? 3.5 (SMR) ST8000DM004-2U9188 on amd64 correctly and doesn't read any smart data, but it does on same smartctl version at armv6l-linux-5.17.0-1-rpi.

There is output from smartctl on amd64:

~# smartctl -a /dev/sdb
smartctl 7.3 2022-02-28 r5338 [x86_64-linux-5.17.0-1-amd64] (local build)
Copyright (C) 2002-22, Bruce Allen, Christian Franke, www.smartmontools.org

Read Device Identity failed: scsi error unsupported field in scsi command

If this is a USB connected device, look at the various --device=TYPE variants
A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.

If I'm adding --device=sat,auto:

~# smartctl -a /dev/sdb  --device=sat,auto
smartctl 7.3 2022-02-28 r5338 [x86_64-linux-5.17.0-1-amd64] (local build)
Copyright (C) 2002-22, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Vendor:               Seagate
Product:              Desktop
Revision:             040B
Compliance:           SPC-4
User Capacity:        8,001,563,221,504 bytes [8.00 TB]
Logical block size:   512 bytes
Physical block size:  4096 bytes
Logical Unit id:      0x5000000000000001
Serial number:        NA7HT28P
Device type:          disk
Local Time is:        Mon May  2 15:59:53 2022 BST
SMART support is:     Available - device has SMART capability.
SMART support is:     Disabled
Temperature Warning:  Disabled or Not Supported

=== START OF READ SMART DATA SECTION ===
SMART Health Status: OK
Current Drive Temperature:     0 C
Drive Trip Temperature:        0 C

Error Counter logging not supported

Device does not support Self Test logging

And correct behavior on arm by running smartctl -a /dev/sdb --json:

{
  "json_format_version": [
    1,
    0
  ],
  "smartctl": {
    "version": [
      7,
      3
    ],
    "svn_revision": "5338",
    "platform_info": "armv6l-linux-5.17.0-1-rpi",
    "build_info": "(local build)",
    "argv": [
      "smartctl",
      "--all",
      "/dev/sda",
      "--json"
    ],
    "drive_database_version": {
      "string": "7.3/5319"
    },
    "exit_status": 0
  },
  "local_time": {
    "time_t": 1651346131,
    "asctime": "Sat Apr 30 19:15:31 2022 UTC"
  },
  "device": {
    "name": "/dev/sda",
    "info_name": "/dev/sda [SAT]",
    "type": "sat",
    "protocol": "ATA"
  },
  "model_family": "Seagate BarraCuda 3.5 (SMR)",
  "model_name": "ST8000DM004-2U9188",
  "serial_number": "WSC127TX",
  "wwn": {
    "naa": 5,
    "oui": 3152,
    "id": 3766737109
  },
  "firmware_version": "0001",
  "user_capacity": {
    "blocks": 15628053168,
    "bytes": 8001563222016
  },
  "logical_block_size": 512,
  "physical_block_size": 4096,
  "rotation_rate": 5400,
  "form_factor": {
    "ata_value": 2,
    "name": "3.5 inches"
  },
  "trim": {
    "supported": false
  },
  "in_smartctl_database": true,
  "ata_version": {
    "string": "ACS-3 T13/2161-D revision 5",
    "major_value": 2016,
    "minor_value": 109
  },
  "sata_version": {
    "string": "SATA 3.1",
    "value": 127
  },
  "interface_speed": {
    "max": {
      "sata_value": 14,
      "string": "6.0 Gb/s",
      "units_per_second": 60,
      "bits_per_unit": 100000000
    },
    "current": {
      "sata_value": 2,
      "string": "3.0 Gb/s",
      "units_per_second": 30,
      "bits_per_unit": 100000000
    }
  },
  "smart_support": {
    "available": true,
    "enabled": true
  },
  "smart_status": {
    "passed": true
  },
  "ata_smart_data": {
    "offline_data_collection": {
      "status": {
        "value": 0,
        "string": "was never started"
      },
      "completion_seconds": 0
    },
    "self_test": {
      "status": {
        "value": 0,
        "string": "completed without error",
        "passed": true
      },
      "polling_minutes": {
        "short": 1,
        "extended": 963,
        "conveyance": 2
      }
    },
    "capabilities": {
      "values": [
        115,
        3
      ],
      "exec_offline_immediate_supported": true,
      "offline_is_aborted_upon_new_cmd": false,
      "offline_surface_scan_supported": false,
      "self_tests_supported": true,
      "conveyance_self_test_supported": true,
      "selective_self_test_supported": true,
      "attribute_autosave_enabled": true,
      "error_logging_supported": true,
      "gp_logging_supported": true
    }
  },
  "ata_sct_capabilities": {
    "value": 12453,
    "error_recovery_control_supported": false,
    "feature_control_supported": false,
    "data_table_supported": true
  },
  "ata_smart_attributes": {
    "revision": 10,
    "table": [
      {
        "id": 1,
        "name": "Raw_Read_Error_Rate",
        "value": 69,
        "worst": 65,
        "thresh": 6,
        "when_failed": "",
        "flags": {
          "value": 15,
          "string": "POSR-- ",
          "prefailure": true,
          "updated_online": true,
          "performance": true,
          "error_rate": true,
          "event_count": false,
          "auto_keep": false
        },
        "raw": {
          "value": 7241282,
          "string": "7241282"
        }
      },
      {
        "id": 3,
        "name": "Spin_Up_Time",
        "value": 92,
        "worst": 92,
        "thresh": 0,
        "when_failed": "",
        "flags": {
          "value": 3,
          "string": "PO---- ",
          "prefailure": true,
          "updated_online": true,
          "performance": false,
          "error_rate": false,
          "event_count": false,
          "auto_keep": false
        },
        "raw": {
          "value": 0,
          "string": "0"
        }
      },
      {
        "id": 4,
        "name": "Start_Stop_Count",
        "value": 100,
        "worst": 100,
        "thresh": 20,
        "when_failed": "",
        "flags": {
          "value": 50,
          "string": "-O--CK ",
          "prefailure": false,
          "updated_online": true,
          "performance": false,
          "error_rate": false,
          "event_count": true,
          "auto_keep": true
        },
        "raw": {
          "value": 8,
          "string": "8"
        }
      },
      {
        "id": 5,
        "name": "Reallocated_Sector_Ct",
        "value": 100,
        "worst": 100,
        "thresh": 10,
        "when_failed": "",
        "flags": {
          "value": 51,
          "string": "PO--CK ",
          "prefailure": true,
          "updated_online": true,
          "performance": false,
          "error_rate": false,
          "event_count": true,
          "auto_keep": true
        },
        "raw": {
          "value": 0,
          "string": "0"
        }
      },
      {
        "id": 7,
        "name": "Seek_Error_Rate",
        "value": 100,
        "worst": 253,
        "thresh": 45,
        "when_failed": "",
        "flags": {
          "value": 15,
          "string": "POSR-- ",
          "prefailure": true,
          "updated_online": true,
          "performance": true,
          "error_rate": true,
          "event_count": false,
          "auto_keep": false
        },
        "raw": {
          "value": 161127,
          "string": "161127"
        }
      },
      {
        "id": 9,
        "name": "Power_On_Hours",
        "value": 100,
        "worst": 100,
        "thresh": 0,
        "when_failed": "",
        "flags": {
          "value": 50,
          "string": "-O--CK ",
          "prefailure": false,
          "updated_online": true,
          "performance": false,
          "error_rate": false,
          "event_count": true,
          "auto_keep": true
        },
        "raw": {
          "value": 2651360621232150,
          "string": "22h+10m+17.318s"
        }
      },
      {
        "id": 10,
        "name": "Spin_Retry_Count",
        "value": 100,
        "worst": 100,
        "thresh": 97,
        "when_failed": "",
        "flags": {
          "value": 19,
          "string": "PO--C- ",
          "prefailure": true,
          "updated_online": true,
          "performance": false,
          "error_rate": false,
          "event_count": true,
          "auto_keep": false
        },
        "raw": {
          "value": 0,
          "string": "0"
        }
      },
      {
        "id": 12,
        "name": "Power_Cycle_Count",
        "value": 100,
        "worst": 100,
        "thresh": 20,
        "when_failed": "",
        "flags": {
          "value": 50,
          "string": "-O--CK ",
          "prefailure": false,
          "updated_online": true,
          "performance": false,
          "error_rate": false,
          "event_count": true,
          "auto_keep": true
        },
        "raw": {
          "value": 7,
          "string": "7"
        }
      },
      {
        "id": 183,
        "name": "Runtime_Bad_Block",
        "value": 100,
        "worst": 100,
        "thresh": 0,
        "when_failed": "",
        "flags": {
          "value": 50,
          "string": "-O--CK ",
          "prefailure": false,
          "updated_online": true,
          "performance": false,
          "error_rate": false,
          "event_count": true,
          "auto_keep": true
        },
        "raw": {
          "value": 0,
          "string": "0"
        }
      },
      {
        "id": 184,
        "name": "End-to-End_Error",
        "value": 100,
        "worst": 100,
        "thresh": 99,
        "when_failed": "",
        "flags": {
          "value": 50,
          "string": "-O--CK ",
          "prefailure": false,
          "updated_online": true,
          "performance": false,
          "error_rate": false,
          "event_count": true,
          "auto_keep": true
        },
        "raw": {
          "value": 0,
          "string": "0"
        }
      },
      {
        "id": 187,
        "name": "Reported_Uncorrect",
        "value": 100,
        "worst": 100,
        "thresh": 0,
        "when_failed": "",
        "flags": {
          "value": 50,
          "string": "-O--CK ",
          "prefailure": false,
          "updated_online": true,
          "performance": false,
          "error_rate": false,
          "event_count": true,
          "auto_keep": true
        },
        "raw": {
          "value": 0,
          "string": "0"
        }
      },
      {
        "id": 188,
        "name": "Command_Timeout",
        "value": 100,
        "worst": 100,
        "thresh": 0,
        "when_failed": "",
        "flags": {
          "value": 50,
          "string": "-O--CK ",
          "prefailure": false,
          "updated_online": true,
          "performance": false,
          "error_rate": false,
          "event_count": true,
          "auto_keep": true
        },
        "raw": {
          "value": 0,
          "string": "0 0 0"
        }
      },
      {
        "id": 189,
        "name": "High_Fly_Writes",
        "value": 100,
        "worst": 100,
        "thresh": 0,
        "when_failed": "",
        "flags": {
          "value": 58,
          "string": "-O-RCK ",
          "prefailure": false,
          "updated_online": true,
          "performance": false,
          "error_rate": true,
          "event_count": true,
          "auto_keep": true
        },
        "raw": {
          "value": 0,
          "string": "0"
        }
      },
      {
        "id": 190,
        "name": "Airflow_Temperature_Cel",
        "value": 54,
        "worst": 53,
        "thresh": 40,
        "when_failed": "",
        "flags": {
          "value": 34,
          "string": "-O---K ",
          "prefailure": false,
          "updated_online": true,
          "performance": false,
          "error_rate": false,
          "event_count": false,
          "auto_keep": true
        },
        "raw": {
          "value": 790233134,
          "string": "46 (Min/Max 26/47)"
        }
      },
      {
        "id": 191,
        "name": "G-Sense_Error_Rate",
        "value": 100,
        "worst": 100,
        "thresh": 0,
        "when_failed": "",
        "flags": {
          "value": 50,
          "string": "-O--CK ",
          "prefailure": false,
          "updated_online": true,
          "performance": false,
          "error_rate": false,
          "event_count": true,
          "auto_keep": true
        },
        "raw": {
          "value": 0,
          "string": "0"
        }
      },
      {
        "id": 192,
        "name": "Power-Off_Retract_Count",
        "value": 100,
        "worst": 100,
        "thresh": 0,
        "when_failed": "",
        "flags": {
          "value": 50,
          "string": "-O--CK ",
          "prefailure": false,
          "updated_online": true,
          "performance": false,
          "error_rate": false,
          "event_count": true,
          "auto_keep": true
        },
        "raw": {
          "value": 4,
          "string": "4"
        }
      },
      {
        "id": 193,
        "name": "Load_Cycle_Count",
        "value": 100,
        "worst": 100,
        "thresh": 0,
        "when_failed": "",
        "flags": {
          "value": 50,
          "string": "-O--CK ",
          "prefailure": false,
          "updated_online": true,
          "performance": false,
          "error_rate": false,
          "event_count": true,
          "auto_keep": true
        },
        "raw": {
          "value": 24,
          "string": "24"
        }
      },
      {
        "id": 194,
        "name": "Temperature_Celsius",
        "value": 46,
        "worst": 47,
        "thresh": 0,
        "when_failed": "",
        "flags": {
          "value": 34,
          "string": "-O---K ",
          "prefailure": false,
          "updated_online": true,
          "performance": false,
          "error_rate": false,
          "event_count": false,
          "auto_keep": true
        },
        "raw": {
          "value": 90194313262,
          "string": "46 (0 21 0 0 0)"
        }
      },
      {
        "id": 195,
        "name": "Hardware_ECC_Recovered",
        "value": 69,
        "worst": 65,
        "thresh": 0,
        "when_failed": "",
        "flags": {
          "value": 26,
          "string": "-O-RC- ",
          "prefailure": false,
          "updated_online": true,
          "performance": false,
          "error_rate": true,
          "event_count": true,
          "auto_keep": false
        },
        "raw": {
          "value": 7241282,
          "string": "7241282"
        }
      },
      {
        "id": 197,
        "name": "Current_Pending_Sector",
        "value": 100,
        "worst": 100,
        "thresh": 0,
        "when_failed": "",
        "flags": {
          "value": 18,
          "string": "-O--C- ",
          "prefailure": false,
          "updated_online": true,
          "performance": false,
          "error_rate": false,
          "event_count": true,
          "auto_keep": false
        },
        "raw": {
          "value": 0,
          "string": "0"
        }
      },
      {
        "id": 198,
        "name": "Offline_Uncorrectable",
        "value": 100,
        "worst": 100,
        "thresh": 0,
        "when_failed": "",
        "flags": {
          "value": 16,
          "string": "----C- ",
          "prefailure": false,
          "updated_online": false,
          "performance": false,
          "error_rate": false,
          "event_count": true,
          "auto_keep": false
        },
        "raw": {
          "value": 0,
          "string": "0"
        }
      },
      {
        "id": 199,
        "name": "UDMA_CRC_Error_Count",
        "value": 200,
        "worst": 200,
        "thresh": 0,
        "when_failed": "",
        "flags": {
          "value": 62,
          "string": "-OSRCK ",
          "prefailure": false,
          "updated_online": true,
          "performance": true,
          "error_rate": true,
          "event_count": true,
          "auto_keep": true
        },
        "raw": {
          "value": 0,
          "string": "0"
        }
      },
      {
        "id": 240,
        "name": "Head_Flying_Hours",
        "value": 100,
        "worst": 253,
        "thresh": 0,
        "when_failed": "",
        "flags": {
          "value": 0,
          "string": "------ ",
          "prefailure": false,
          "updated_online": false,
          "performance": false,
          "error_rate": false,
          "event_count": false,
          "auto_keep": false
        },
        "raw": {
          "value": 4972120429821957,
          "string": "5h+19m+17.662s"
        }
      },
      {
        "id": 241,
        "name": "Total_LBAs_Written",
        "value": 100,
        "worst": 253,
        "thresh": 0,
        "when_failed": "",
        "flags": {
          "value": 0,
          "string": "------ ",
          "prefailure": false,
          "updated_online": false,
          "performance": false,
          "error_rate": false,
          "event_count": false,
          "auto_keep": false
        },
        "raw": {
          "value": 4919495,
          "string": "4919495"
        }
      },
      {
        "id": 242,
        "name": "Total_LBAs_Read",
        "value": 100,
        "worst": 253,
        "thresh": 0,
        "when_failed": "",
        "flags": {
          "value": 0,
          "string": "------ ",
          "prefailure": false,
          "updated_online": false,
          "performance": false,
          "error_rate": false,
          "event_count": false,
          "auto_keep": false
        },
        "raw": {
          "value": 2321787,
          "string": "2321787"
        }
      }
    ]
  },
  "power_on_time": {
    "hours": 22,
    "minutes": 10
  },
  "power_cycle_count": 7,
  "temperature": {
    "current": 46
  },
  "ata_smart_error_log": {
    "summary": {
      "revision": 1,
      "count": 0
    }
  },
  "ata_smart_self_test_log": {
    "standard": {
      "revision": 1,
      "count": 0
    }
  },
  "ata_smart_selective_self_test_log": {
    "revision": 1,
    "table": [
      {
        "lba_min": 0,
        "lba_max": 0,
        "status": {
          "value": 0,
          "string": "Not_testing"
        }
      },
      {
        "lba_min": 0,
        "lba_max": 0,
        "status": {
          "value": 0,
          "string": "Not_testing"
        }
      },
      {
        "lba_min": 0,
        "lba_max": 0,
        "status": {
          "value": 0,
          "string": "Not_testing"
        }
      },
      {
        "lba_min": 0,
        "lba_max": 0,
        "status": {
          "value": 0,
          "string": "Not_testing"
        }
      },
      {
        "lba_min": 0,
        "lba_max": 0,
        "status": {
          "value": 0,
          "string": "Not_testing"
        }
      }
    ],
    "flags": {
      "value": 0,
      "remainder_scan_enabled": false
    },
    "power_up_scan_resume_minutes": 0
  }
}

Change History (2)

comment:2 Changed 2 weeks ago by mrx

Resolution: wontfix
Status: newclosed
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