id summary reporter owner description type status priority milestone component version resolution keywords cc 1526 Problem Dell laptops mode Raid-On Jacky "Hello, I am having problems with Dell laptops that are configured for Raid-On in the bios. Details in the bios: --------- RAID ON = SATA is configured to support RAID mode (intel Rapid restore Technology Unfortunately, I can't switch back to ahci mode here is the smartmontools command: ---------------- C:\Program Files\smartmontools\bin>smartctl.exe -a /dev/sda smartctl 7.2 2020-12-30 r5155 [x86_64-w64-mingw32-w10-b19043] (sf-7.2-1) Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org Read Device Identity failed: Input/output error A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options. ----------------- Here are also more details with this command : ---------------- C:\Program Files\smartmontools\bin>smartctl.exe -r ioctl,2 -a /dev/sda smartctl 7.2 2020-12-30 r5155 [x86_64-w64-mingw32-w10-b19043] (sf-7.2-1) Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org \\.\PhysicalDrive0: successfully opened IOCTL_STORAGE_QUERY_PROPERTY returns: Vendor: ""NVMe "" Product: ""Micron 2300 NVMe"" Revision: ""0020"" Removable: No BusType: 0x08 SMART_GET_VERSION succeeded, bytes returned: 24 Vers = 1.1, Caps = 0x4, DeviceMap = 0x00 \\.\PhysicalDrive0: successfully opened REPORT-IOCTL: Device=/dev/sda Command=IDENTIFY DEVICE Input: FR=...., SC=0x01, LL=...., LM=...., LH=...., DEV=...., CMD=0xec IN IOCTL_ATA_PASS_THROUGH output data missing (52) Input : CMD=0xec, FR=0x00, SC=0x01, SN=0x00, CL=0x00, CH=0x00, SEL=0x00 Output: STS=0x00,ERR=0x00, SC=0x00, SN=0x00, CL=0x00, CH=0x00, SEL=0x00 [Duration: 0.005s] REPORT-IOCTL: Device=/dev/sda Command=IDENTIFY DEVICE returned -1 errno=5 [Input/output error] ===== [IDENTIFY DEVICE] DATA START (BASE-16) ===== 000-015: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 016-031: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 032-047: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 048-063: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 064-079: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 080-095: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 096-111: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 112-127: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 128-143: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 144-159: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 160-175: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 176-191: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 192-207: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 208-223: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 224-239: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 240-255: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 256-271: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 272-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 288-303: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 304-319: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 320-335: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 336-351: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 352-367: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 368-383: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 384-399: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 400-415: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 416-431: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 432-447: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 448-463: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 464-479: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 480-495: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 496-511: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| ===== [IDENTIFY DEVICE] DATA END (512 Bytes) ===== REPORT-IOCTL: Device=/dev/sda Command=IDENTIFY PACKET DEVICE Input: FR=...., SC=0x01, LL=...., LM=...., LH=...., DEV=...., CMD=0xa1 IN IOCTL_ATA_PASS_THROUGH output data missing (52) Input : CMD=0xa1, FR=0x00, SC=0x01, SN=0x00, CL=0x00, CH=0x00, SEL=0x00 Output: STS=0x00,ERR=0x00, SC=0x00, SN=0x00, CL=0x00, CH=0x00, SEL=0x00 [Duration: 0.006s] REPORT-IOCTL: Device=/dev/sda Command=IDENTIFY PACKET DEVICE returned -1 errno=5 [Input/output error] ===== [IDENTIFY PACKET DEVICE] DATA START (BASE-16) ===== 000-015: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 016-031: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 032-047: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 048-063: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 064-079: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 080-095: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 096-111: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 112-127: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 128-143: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 144-159: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 160-175: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 176-191: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 192-207: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 208-223: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 224-239: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 240-255: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 256-271: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 272-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 288-303: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 304-319: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 320-335: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 336-351: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 352-367: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 368-383: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 384-399: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 400-415: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 416-431: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 432-447: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 448-463: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 464-479: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 480-495: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| 496-511: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................| ===== [IDENTIFY PACKET DEVICE] DATA END (512 Bytes) ===== Read Device Identity failed: Input/output error A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options. ---------------- Unfortunately all computers configured in Raid-on I cannot retrieve smart information. Is there a workaround? Thank you so much, Jacky " defect new minor all