Opened 9 months ago

Last modified 9 months ago

#1526 new defect

Problem Dell laptops mode Raid-On — at Initial Version

Reported by: Jacky Owned by:
Priority: minor Milestone: undecided
Component: smartctl Version: 7.2
Keywords: windows Cc:

Description

Hello,
I am having problems with Dell laptops that are configured for Raid-On in the bios.

Details in the bios:


RAID ON = SATA is configured to support RAID mode (intel Rapid restore Technology

Unfortunately, I can't switch back to ahci mode

here is the smartmontools command:


C:\Program Files\smartmontools\bin>smartctl.exe -a /dev/sda
smartctl 7.2 2020-12-30 r5155 [x86_64-w64-mingw32-w10-b19043] (sf-7.2-1)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

Read Device Identity failed: Input/output error

A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.


Here are also more details with this command :


C:\Program Files\smartmontools\bin>smartctl.exe -r ioctl,2 -a /dev/sda
smartctl 7.2 2020-12-30 r5155 [x86_64-w64-mingw32-w10-b19043] (sf-7.2-1)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org


.\PhysicalDrive0: successfully opened

IOCTL_STORAGE_QUERY_PROPERTY returns:

Vendor: "NVMe "
Product: "Micron 2300 NVMe"
Revision: "0020"
Removable: No
BusType?: 0x08

SMART_GET_VERSION succeeded, bytes returned: 24

Vers = 1.1, Caps = 0x4, DeviceMap? = 0x00


.\PhysicalDrive0: successfully opened

REPORT-IOCTL: Device=/dev/sda Command=IDENTIFY DEVICE

Input: FR=...., SC=0x01, LL=...., LM=...., LH=...., DEV=...., CMD=0xec IN

IOCTL_ATA_PASS_THROUGH output data missing (52)

Input : CMD=0xec, FR=0x00, SC=0x01, SN=0x00, CL=0x00, CH=0x00, SEL=0x00
Output: STS=0x00,ERR=0x00, SC=0x00, SN=0x00, CL=0x00, CH=0x00, SEL=0x00

[Duration: 0.005s]

REPORT-IOCTL: Device=/dev/sda Command=IDENTIFY DEVICE returned -1 errno=5 [Input/output error]

[IDENTIFY DEVICE] DATA START (BASE-16)

000-015: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
016-031: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
032-047: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
048-063: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
064-079: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
080-095: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
096-111: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
112-127: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
128-143: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
144-159: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
160-175: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
176-191: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
192-207: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
208-223: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
224-239: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
240-255: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
256-271: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
272-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
288-303: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
304-319: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
320-335: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
336-351: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
352-367: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
368-383: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
384-399: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
400-415: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
416-431: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
432-447: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
448-463: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
464-479: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
480-495: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
496-511: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|

[IDENTIFY DEVICE] DATA END (512 Bytes)

REPORT-IOCTL: Device=/dev/sda Command=IDENTIFY PACKET DEVICE

Input: FR=...., SC=0x01, LL=...., LM=...., LH=...., DEV=...., CMD=0xa1 IN

IOCTL_ATA_PASS_THROUGH output data missing (52)

Input : CMD=0xa1, FR=0x00, SC=0x01, SN=0x00, CL=0x00, CH=0x00, SEL=0x00
Output: STS=0x00,ERR=0x00, SC=0x00, SN=0x00, CL=0x00, CH=0x00, SEL=0x00

[Duration: 0.006s]

REPORT-IOCTL: Device=/dev/sda Command=IDENTIFY PACKET DEVICE returned -1 errno=5 [Input/output error]

[IDENTIFY PACKET DEVICE] DATA START (BASE-16)

000-015: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
016-031: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
032-047: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
048-063: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
064-079: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
080-095: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
096-111: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
112-127: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
128-143: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
144-159: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
160-175: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
176-191: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
192-207: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
208-223: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
224-239: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
240-255: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
256-271: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
272-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
288-303: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
304-319: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
320-335: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
336-351: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
352-367: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
368-383: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
384-399: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
400-415: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
416-431: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
432-447: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
448-463: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
464-479: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
480-495: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|
496-511: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 |................|

[IDENTIFY PACKET DEVICE] DATA END (512 Bytes)

Read Device Identity failed: Input/output error

A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.


Unfortunately all computers configured in Raid-on I cannot retrieve smart information.

Is there a workaround?

Thank you so much,
Jacky

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