Opened 4 weeks ago

Last modified 4 weeks ago

#1522 new defect

Long test never completes on Western Digital Blue Mobile WDC WD20SPZX-60UA7T0

Reported by: Stéphane BARIZIEN Owned by:
Priority: minor Milestone: undecided
Component: all Version: 7.2
Keywords: Cc:

Description

I've just bought a Western Digital Blue Mobile WDC WD20SPZX-60UA7T0 and attempted to throw my health monitoring tooling at it (a set of PowerShell? scripts that use smartmontools; the main test uses smartctl --test=long).

After more than 24 hours, the progress of the test is still at "10% remaining" -- see attached file. I have to abort the test with smartctl -X.

When running an "extended test" with Western Digital's "Data Lifeguard Diagnostic for Windows", the test does run to completion -- see screenshots.

Needless to say, I've never encountered this with any other drive.

Attachments (3)

SG2TB-201509-2 test never completes 20210917.txt (9.5 KB) - added by Stéphane BARIZIEN 4 weeks ago.
Screenshot of on 2021-09-17 17-01-25.png (257.0 KB) - added by Stéphane BARIZIEN 4 weeks ago.
Screenshot of DLGDIAG - VIEW TEST RESULT on 2021-09-17 17-01-45.png (60.7 KB) - added by Stéphane BARIZIEN 4 weeks ago.

Download all attachments as: .zip

Change History (4)

Changed 4 weeks ago by Stéphane BARIZIEN

Changed 4 weeks ago by Stéphane BARIZIEN

comment:1 Changed 4 weeks ago by Christian Franke

Milestone: undecided

Self-test problems cannot be fixed by smartctl. Self-tests are simply started by smartctl and then controlled by drive firmware. See related FAQ entries.

If a long test does not work, try to use several selective self-tests. See the various -t select,... options on smartctl man page.

Are the tests run by WD's tool visible in SMART data ?

  • A valid Self-test execution status during a test ?
  • A new entry in SMART Self-test and/or SMART Extended Self-test logs after a test ?

If not, the WD tool performs the test without using SMART functionality.

PS: Please use smartctl -x because -a only prints the legacy SMART logs.

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