Opened 4 years ago
Last modified 7 weeks ago
#1486 new enhancement
HP P500 portable SSD not being correctly handled (0x090c:0x1000)
Reported by: | durval | Owned by: | |
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Priority: | minor | Milestone: | undecided |
Component: | all | Version: | |
Keywords: | usb nand | Cc: |
Description (last modified by )
This is a "portable external" SSD (meaning, connected via USB.
With no -d XXX
or with -d auto
, smartctl -a
shows:
/dev/da17: Unknown USB bridge [0x090c:0x1000 (0x1100)]
Experimenting with the various -d options, only -d scsi
results in something:
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smartctl 7.1 2019-12-30 r5022 [FreeBSD 11.2-STABLE amd64] (local build) Copyright (C) 2002-19, Bruce Allen, Christian Franke, www.smartmontools.org === START OF INFORMATION SECTION === Vendor: HP Product: HP P500 Revision: 1100 Compliance: SPC-4 User Capacity: 124,471,177,728 bytes [124 GB] Logical block size: 512 bytes scsiModePageOffset: response length too short, resp_len=4 offset=4 bd_len=0 Logical Unit id: 0xXXXXXXXXXXXXXXXX Device type: disk scsiModePageOffset: response length too short, resp_len=4 offset=4 bd_len=0 Local Time is: Thu May 13 07:38:37 2021 -03 SMART support is: Available - device has SMART capability. SMART support is: Disabled Temperature Warning: Disabled or Not Supported === START OF READ SMART DATA SECTION === SMART Health Status: OK Current Drive Temperature: 0 C Drive Trip Temperature: 0 C Error Counter logging not supported scsiModePageOffset: response length too short, resp_len=4 offset=4 bd_len=0
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smartctl -d scsi -x
results are the same.
Please let me know if you need anything else.
Attachments (2)
Change History (10)
comment:1 by , 4 years ago
Priority: | minor → major |
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comment:2 by , 4 years ago
Description: | modified (diff) |
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comment:3 by , 4 years ago
Keywords: | usb added |
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Milestone: | → undecided |
Priority: | major → minor |
Summary: | HP P500 portable SSD not being correctly handled → HP P500 portable SSD not being correctly handled (0x090c:0x1000) |
Type: | defect → enhancement |
comment:4 by , 4 years ago
If none of the -d TYPE options mentioned on the USB wiki page work
None of them worked. The only one that didn't return a short one-line error message was -d scsi`.
this can only be fixed if documentation about possible vendor-specific pass-through functionality is available.
I located HP's datasheet on the SSD drive, but it doesn't seem to include any such information:
https://ssdhp.com/wp-content/uploads/2019/11/HP-P500-Datasheet-V4.pdf
(I've attached a copy to this ticket, for archiving/convenience purposes)
Does this device use NVMe instead of SATA internally ?
Good question! Is there a way to find out using smartctl
?
0x090c is the USB Vendor ID from Silicon Motion
Thanks for the pointer. I should have thought about searching for the USB IDs... Just did it and found some interesting information:
- #1422: another ticket here, refering to the same issue but with another 'portable SSD' drive, with the same USB VID/PID.
- I was able to find Siliconmotion's support website, but their "Contact Support" form is returning a SQLQuery error page :-/ https://www.siliconmotion.com/support/contact
- Anyway, I blind-emailed (ie, "support@…") a request for documentation; at least it hasn't bounced yet (meaning, it probably arrived at some mailbox there).
- I was able to find, among the available PDFs in their website's download section, a "Product Brief" for what I think is probably the chip involved: https://www.siliconmotion.com/download/p/a/SM3282_PB_EN_201910.pdf (copy attached to this ticket).
Is there anything else I can do to help?
by , 4 years ago
Attachment: | SM3282_PB_EN_201910.pdf added |
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Product Brief for Silicon Motion SM3282 USB SSD controller
comment:5 by , 4 years ago
This is a direct USB(SCSI) -> Flash controller not using a detour via a SATA or NVMe. So it might not provide any (S)ATA- or NVMe-like diagnostic info. It should provide SCSI/SAS diagnostic but the -d scsi
output shows that this is not the case.
Thanks for contacting Silicon Motion. Unfortunately this kind of information usually requires to sign a NDA. This is obviously impossible if the resulting source code will be public.
Leaving ticket open as undecided.
comment:6 by , 4 years ago
Thanks for your prompt response, and of course for the great piece of software that is smartmontools.
I will let you know if I hear back from Silicon Motion. If I manage to get the docs and have to sign an NDA, perhaps we can work it out by your not signing it, and I reading it and understanding it and explaining to you only what you need, with the exchange fully documented and in the open here (like Phoenix did with re: the IBM PC BIOS so long ago). This way the NDA is obeyed and we manage to get smartmontools to support one more device.
comment:7 by , 7 weeks ago
Keywords: | flash added |
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comment:8 by , 7 weeks ago
Keywords: | nand added; flash removed |
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If none of the
-d TYPE
options mentioned on the USB wiki page work, this can only be fixed if documentation about possible vendor-specific pass-through functionality is available.Does this device use NVMe instead of SATA internally ?
0x090c is the USB Vendor ID from Silicon Motion (http://www.linux-usb.org/usb.ids).