Opened 2 months ago

Closed 8 weeks ago

#1312 closed defect (duplicate)

seagate usb3 8TB drive (0x0bc2:0x3343)

Reported by: fry Owned by:
Priority: minor Milestone:
Component: all Version:
Keywords: uas linux Cc:

Description (last modified by Christian Franke)

hello

my first try :

smartctl -a /dev/sda
smartctl 6.6 2017-11-05 r4594 [armv7l-linux-4.19.97-v7l+] (local build)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org
/dev/sda: Unknown USB bridge [0x0bc2:0x3343 (0x100)]
Please specify device type with the -d option.
Use smartctl -h to get a usage summary

looking at supported drives, my second try:

sudo smartctl -a /dev/sda -d sat
smartctl 6.6 2017-11-05 r4594 [armv7l-linux-4.19.97-v7l+] (local build)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org
Read Device Identity failed: scsi error unsupported field in scsi command
A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.

then third:

sudo smartctl -a /dev/sda -d sat -T permissive
smartctl 6.6 2017-11-05 r4594 [armv7l-linux-4.19.97-v7l+] (local build)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org
Read Device Identity failed: scsi error unsupported field in scsi command
=== START OF INFORMATION SECTION ===
Device Model:     [No Information Found]
Serial Number:    [No Information Found]
Firmware Version: [No Information Found]
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   [No Information Found]
Local Time is:    Wed Apr  1 12:12:07 2020 BST
SMART support is: Ambiguous - ATA IDENTIFY DEVICE words 82-83 don't show if SMART supported.
SMART support is: Ambiguous - ATA IDENTIFY DEVICE words 85-87 don't show if SMART is enabled.
A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.

as the device id was not in the http://www.linux-usb.org/usb.ids i added it and it is now pending validation
i don't know much more than what is listed on amazon :
https://www.amazon.com/Seagate-STGY8000400-Disque-externe-bureau/dp/B07DQBFQ2D (or https://www.amazon.com/dp/B07CQJBSQL/ as i see no difference)

i am willing to run any command that could help (but "format" or anything that imply writing as the drive is in use)

Change History (3)

comment:1 Changed 2 months ago by Christian Franke

Description: modified (diff)

comment:2 in reply to:  description Changed 2 months ago by Christian Franke

Keywords: new device id / bridge removed
Milestone: undecided
Summary: seagate usb3 8TB driveseagate usb3 8TB drive (0x0bc2:0x3343)

Drives with this Seagate USB Id should usually work with -d sat.

smartctl -a /dev/sda
...
/dev/sda: Unknown USB bridge [0x0bc2:0x3343 (0x100)]

After updating the drive database, the Unknown USB bridge error should longer occur and -d sat should be automatically selected.

sudo smartctl -a /dev/sda -d sat
smartctl 6.6 2017-11-05 r4594 [armv7l-linux-4.19.97-v7l+] (local build)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org
Read Device Identity failed: scsi error unsupported field in scsi command

This is the typical behavior with Seagate USB devices under Linux if UAS transfer mode is enabled. See the SAT with UAS under Linux page for details.

comment:3 Changed 8 weeks ago by Christian Franke

Keywords: uas linux added; usb removed
Milestone: undecided
Resolution: duplicate
Status: newclosed
Type: enhancementdefect

Same Linux UAS related issue as in tickets #971, #1069, #1078 and #1092.

USB Id is already mapped to -d sat by drive database.

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