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Ticket Resolution Summary Owner Reporter
#1571 worksforme New USB bridge on WD (0x1058:0x2626) awagner
Description

This is for a new WD "My Passport" 5TB USB drive. Attributes look fine, but a "-d sat" is required. USB bridge is not in current drivedb.h from the website. Drive is missing from drivedb as well, but display seems fine with -d sat.

USB Bridge: /dev/sde: Unknown USB bridge [0x1058:0x2626 (0x1034)]

Just for reference (serial and Id removed):

#  smartctl -a -d sat /dev/sde
smartctl 6.6 2017-11-05 r4594 [x86_64-linux-5.4.179] (local build)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Device Model:     WDC WD50NDZW-11A8JS0
Serial Number:    XXX
LU WWN Device Id: XXX
Firmware Version: 01.01A01
User Capacity:    5,000,947,523,584 bytes [5.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5400 rpm
Form Factor:      2.5 inches
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ACS-3 T13/2161-D revision 5
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Sun Feb 20 02:04:03 2022 CET
SMART support is: Available - device has SMART capability.
SMART support is: Enabled


=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
                                        was never started.
                                        Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (   60) seconds.
Offline data collection
capabilities:                    (0x1b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        No Conveyance Self-test supported.
                                        No Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   2) minutes.
Extended self-test routine
recommended polling time:        (   7) minutes.
SCT capabilities:              (0x30b5) SCT Status supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   100   253   051    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0027   100   253   021    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always       -       5
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   100   253   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       3
 10 Spin_Retry_Count        0x0032   100   253   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   253   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       4
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       0
193 Load_Cycle_Count        0x0032   200   200   000    Old_age   Always       -       10
194 Temperature_Celsius     0x0022   119   115   000    Old_age   Always       -       33
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   100   253   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   200   200   000    Old_age   Offline      -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%         0         -
# 2  Short offline       Completed without error       00%         0         -

Selective Self-tests/Logging not supported
#1631 worksforme add to drivedb: WDC WD10PURZ-85U8XY0 Egal
Description

Western Digital Purple SATA Drive is not in Drivedb. This is a 1TB surveillance drive as used in Ubiquiti Unifi products.

https://www.westerndigital.com/products/internal-drives/wd-purple-sata-hdd#WD10PURZ

I will attach the output of smartctl -q noserial -x /dev/sda to this ticket.

=== START OF INFORMATION SECTION ===
Device Model:     WDC WD10PURZ-85U8XY0
Firmware Version: 01.01A01
User Capacity:    1,000,204,886,016 bytes [1.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5400 rpm
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ACS-2 (minor revision not indicated)
SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Sun Jul 10 13:16:02 2022 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is:   Unavailable
APM feature is:   Unavailable
Rd look-ahead is: Enabled
Write cache is:   Enabled
ATA Security is:  Disabled, NOT FROZEN [SEC1]
Wt Cache Reorder: Enabled
#1663 worksforme Please fix the error_log on query for NVMe HPE drives (kioxia) dvaezazizi
Description

Smartmontools is causing the error-log of HPE drives to increment constantly. Our drives are hitting 100k+ errors. Related to: https://www.smartmontools.org/ticket/1134

=== START OF INFORMATION SECTION ===
Model Number:                       TCM615T4P5xnFTRI
Serial Number:                      <removed>
Firmware Version:                   3P01
PCI Vendor ID:                      0x1e0f
PCI Vendor Subsystem ID:            0x1590
IEEE OUI Identifier:                0x8ce38e
Total NVM Capacity:                 15,360,950,534,144 [15.3 TB]
Unallocated NVM Capacity:           312,458,870,784 [312 GB]
Controller ID:                      1
NVMe Version:                       1.4
Number of Namespaces:               1
Namespace 1 Size/Capacity:          15,048,491,663,360 [15.0 TB]
Namespace 1 Utilization:            2,165,793,648,640 [2.16 TB]
Namespace 1 Formatted LBA Size:     4096
Namespace 1 IEEE EUI-64:            8ce38e e209a49501
Local Time is:                      Sun Oct 30 16:37:26 2022 PDT
Firmware Updates (0x16):            3 Slots, no Reset required
Optional Admin Commands (0x025f):   Security Format Frmw_DL NS_Mngmt Self_Test MI_Snd/Rec Get_LBA_Sts
Optional NVM Commands (0x00ff):     Comp Wr_Unc DS_Mngmt Wr_Zero Sav/Sel_Feat Resv Timestmp Verify
Log Page Attributes (0x1e):         Cmd_Eff_Lg Ext_Get_Lg Telmtry_Lg Pers_Ev_Lg
Maximum Data Transfer Size:         8192 Pages
Warning  Comp. Temp. Threshold:     76 Celsius
Critical Comp. Temp. Threshold:     82 Celsius
Namespace 1 Features (0x10):        NP_Fields

Supported Power States
St Op     Max   Active     Idle   RL RT WL WT  Ent_Lat  Ex_Lat
 0 +    27.50W   25.00W       -    0  0  0  0   500000  500000
 1 +    19.80W   18.00W       -    0  0  1  1   500000  500000
 2 +    17.60W   16.00W       -    0  0  2  2   500000  500000
 3 +    15.40W   14.00W       -    1  1  3  3   500000  500000
 4 +    12.10W   11.00W       -    2  2  4  4   500000  500000
 5 +     9.90W    9.00W       -    3  3  5  5   500000  500000
 6 -     5.00W       -        -    6  6  6  6   500000  500000

Supported LBA Sizes (NSID 0x1)
Id Fmt  Data  Metadt  Rel_Perf
 0 -     512       0         0
 1 -     512       8         0
 2 -       1       0         0
 3 +    4096       0         0
 4 -    4096       8         0
 5 -    4096      64         0

=== START OF SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

SMART/Health Information (NVMe Log 0x02)
Critical Warning:                   0x00
Temperature:                        47 Celsius
Available Spare:                    100%
Available Spare Threshold:          26%
Percentage Used:                    0%
Data Units Read:                    76,623,421 [39.2 TB]
Data Units Written:                 59,365,282 [30.3 TB]
Host Read Commands:                 614,079,901
Host Write Commands:                549,353,795
Controller Busy Time:               544
Power Cycles:                       59
Power On Hours:                     3,526
Unsafe Shutdowns:                   24
Media and Data Integrity Errors:    25
Error Information Log Entries:      214,053
Warning  Comp. Temperature Time:    0
Critical Comp. Temperature Time:    0
Temperature Sensor 1:               109 Celsius
Temperature Sensor 2:               101 Celsius

Error Information (NVMe Log 0x01, 16 of 256 entries)
Num   ErrCount  SQId   CmdId  Status  PELoc          LBA  NSID    VS
  0     214053     0  0xc00a  0xc004  0x02e            -     0     -
  1     214052     0  0x7019  0xc004  0x02e            -     0     -
  2     214051     0  0xc008  0xc004  0x02e            -     0     -
  3     214050     0  0xb00b  0xc004  0x02e            -     0     -
  4     214049     0  0x601b  0xc004  0x02e            -     0     -
  5     214048     0  0x601a  0xc004  0x02e            -     0     -
  6     214047     0  0x6018  0xc004  0x02e            -     0     -
  7     214046     0  0x501b  0xc004  0x02e            -     0     -
  8     214045     0  0x700c  0xc004  0x02e            -     0     -
  9     214044     0  0x600f  0xc004  0x02e            -     0     -
 10     214043     0  0x600d  0xc004  0x02e            -     0     -
 11     214042     0  0x600c  0xc004  0x02e            -     0     -
 12     214041     0  0x3013  0xc004  0x02e            -     0     -
 13     214040     0  0x3012  0xc004  0x02e            -     0     -
 14     214039     0  0x3010  0xc004  0x02e            -     0     -
 15     214038     0  0x2013  0xc004  0x02e            -     0     -

---

2022 Oct 30 16:38:18 truenas Device: /dev/nvme4n1, number of Error Log entries increased from 230917 to 231033
2022 Oct 30 16:38:18 truenas Device: /dev/nvme1n1, number of Error Log entries increased from 214056 to 214172
2022 Oct 30 16:38:18 truenas Device: /dev/nvme0n1, number of Error Log entries increased from 213937 to 214053
2022 Oct 30 16:38:18 truenas Device: /dev/nvme5n2, number of Error Log entries increased from 36162 to 36278
2022 Oct 30 16:38:18 truenas Device: /dev/nvme7n1, number of Error Log entries increased from 27371 to 27487

---

smartctl 7.2 2020-12-30 r5155 [x86_64-linux-5.10.142+truenas] (local build)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

smartctl comes with ABSOLUTELY NO WARRANTY. This is free
software, and you are welcome to redistribute it under
the terms of the GNU General Public License; either
version 2, or (at your option) any later version.
See http://www.gnu.org for further details.

smartmontools release 7.2 dated 2020-12-30 at 16:48:30 UTC
smartmontools SVN rev 5155 dated 2020-12-30 at 16:49:18
smartmontools build host: x86_64-pc-linux-gnu
smartmontools build with: C++14, GCC 10.2.1 20210110
smartmontools configure arguments: '--includedir=${prefix}/include' '--mandir=${prefix}/share/man' '--infodir=${prefix}/share/info' '--localstatedir=/var' '--disable-option-checking' '--disable-silent-rules' '--libdir=${prefix}/lib/x86_64-linux-gnu' '--runstatedir=/run' '--disable-maintainer-mode' '--disable-dependency-tracking' '--build=x86_64-linux-gnu' '--host=x86_64-linux-gnu' '--prefix=/usr' '--sysconfdir=/etc' '--mandir=/usr/share/man' '--with-initscriptdir=no' '--docdir=/usr/share/doc/smartmontools' '--with-attributelog=/var/lib/smartmontools/attrlog.' '--with-drivedbdir=/var/lib/smartmontools/drivedb' '--with-exampledir=/usr/share/doc/smartmontools/examples/' '--with-savestates=/var/lib/smartmontools/smartd.' '--with-smartdplugindir=/etc/smartmontools/smartd_warning.d' '--with-smartdscriptdir=/usr/share/smartmontools' '--with-systemdenvfile=/etc/default/smartmontools' '--with-systemdsystemunitdir=/lib/systemd/system' '--with-libsystemd=auto' '--with-selinux' 'build_alias=x86_64-linux-gnu' 'host_alias=x86_64-linux-gnu' 'CXXFLAGS=-g -O2 -ffile-prefix-map=/dpkg-src=. -fstack-protector-strong -Wformat -Werror=format-security -fsigned-char -Wall' 'LDFLAGS=-Wl,-z,relro -Wl,-z,now' 'CPPFLAGS=-Wdate-time -D_FORTIFY_SOURCE=2' 'CFLAGS=-g -O2 -ffile-prefix-map=/dpkg-src=. -fstack-protector-strong -Wformat -Werror=format-security -fsigned-char -Wall'
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