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Ticket Resolution Summary Owner Reporter
#1571 worksforme New USB bridge on WD (0x1058:0x2626) awagner
Description

This is for a new WD "My Passport" 5TB USB drive. Attributes look fine, but a "-d sat" is required. USB bridge is not in current drivedb.h from the website. Drive is missing from drivedb as well, but display seems fine with -d sat.

USB Bridge: /dev/sde: Unknown USB bridge [0x1058:0x2626 (0x1034)]

Just for reference (serial and Id removed):

#  smartctl -a -d sat /dev/sde
smartctl 6.6 2017-11-05 r4594 [x86_64-linux-5.4.179] (local build)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Device Model:     WDC WD50NDZW-11A8JS0
Serial Number:    XXX
LU WWN Device Id: XXX
Firmware Version: 01.01A01
User Capacity:    5,000,947,523,584 bytes [5.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5400 rpm
Form Factor:      2.5 inches
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ACS-3 T13/2161-D revision 5
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Sun Feb 20 02:04:03 2022 CET
SMART support is: Available - device has SMART capability.
SMART support is: Enabled


=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
                                        was never started.
                                        Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (   60) seconds.
Offline data collection
capabilities:                    (0x1b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        No Conveyance Self-test supported.
                                        No Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   2) minutes.
Extended self-test routine
recommended polling time:        (   7) minutes.
SCT capabilities:              (0x30b5) SCT Status supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   100   253   051    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0027   100   253   021    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always       -       5
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   100   253   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       3
 10 Spin_Retry_Count        0x0032   100   253   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   253   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       4
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       0
193 Load_Cycle_Count        0x0032   200   200   000    Old_age   Always       -       10
194 Temperature_Celsius     0x0022   119   115   000    Old_age   Always       -       33
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   100   253   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   200   200   000    Old_age   Offline      -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%         0         -
# 2  Short offline       Completed without error       00%         0         -

Selective Self-tests/Logging not supported
#1631 worksforme add to drivedb: WDC WD10PURZ-85U8XY0 Egal
Description

Western Digital Purple SATA Drive is not in Drivedb. This is a 1TB surveillance drive as used in Ubiquiti Unifi products.

https://www.westerndigital.com/products/internal-drives/wd-purple-sata-hdd#WD10PURZ

I will attach the output of smartctl -q noserial -x /dev/sda to this ticket.

=== START OF INFORMATION SECTION ===
Device Model:     WDC WD10PURZ-85U8XY0
Firmware Version: 01.01A01
User Capacity:    1,000,204,886,016 bytes [1.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5400 rpm
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ACS-2 (minor revision not indicated)
SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Sun Jul 10 13:16:02 2022 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is:   Unavailable
APM feature is:   Unavailable
Rd look-ahead is: Enabled
Write cache is:   Enabled
ATA Security is:  Disabled, NOT FROZEN [SEC1]
Wt Cache Reorder: Enabled
#1677 worksforme Unable to Ignore 'unreadable (pending) sectors' Error seanfulton
Description

I have many, many machines running SSDs and they periodicaly generate errors like this:

Device: /dev/sdc [SAT], 1 Currently unreadable (pending) sectors

The SSDs tend to reman these failures because they will go away over time. But how to I stop smartd from e-mailing these alerts. Because of the number of machines we have, we can get up to 100 e-mails a day. It makes it difficult to weed out more serious errors.

I have tried the following: DEVICESCAN -I 197 -m gcn-alerts@… -M exec /usr/libexec/smartmontools/smartdnotify -n standby,10,q

and

DEVICESCAN -m gcn-alerts@… -M exec /usr/libexec/smartmontools/smartdnotify -n standby,10,q -t -I 197

But the e-mails keep coming. Any idea how to get rid of errors for type 197 failures?

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