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Ticket Resolution Summary Owner Reporter
#1582 fixed Add WD Black 4 TB 3.5" HDD to drive database Gabriele Pohl Eaton Zveare
Description

I have a WD Black 4 TB 3.5" HDD and smartctl indicates it is not in the drive database as of version 7.3/5319.

Product page: ​https://www.westerndigital.com/products/internal-drives/wd-black-desktop-sata-hdd#WD4005FZBX

I have followed the instructions in your FAQ and have attached the test/report.

If you need any other technical details from my drive, I will be happy to provide them.

Note: The drive was originally 512e, but was changed to 4K Native using this tool: ​https://github.com/pig1800/WD4kConverter (if that actually makes a difference in the drivedb?)

#1581 invalid smartctl never completes when all information is requested from a 4K Native WD drive over USB Eaton Zveare
Description

When the drive is configured 512e, there is no problem. When the drive is configured 4K Native, running "smartctl --xall pd1" results in an infinite loading condition and the only way to stop it is to unplug the drive. This only happens over USB and works fine over a direct SATA connection. It's worth noting I have tested a lot of drives over USB and this is the only time I have seen this issue.

The drive was originally 512e, but was changed to 4K Native using this tool: https://github.com/pig1800/WD4kConverter

Disk model: WDC WD4005FZBX-00K5WB0 (WD Black 4 TB 3.5") USB docking station: Sabrent DS-UTC1

I believe the chipset on the docking station is the ASMedia ASM235CM.

When the drive is unplugged, smartctl immediately returns the attached information (there are many errors).

The LED activity light on the docking station blinks the whole time and never stops until it's powered off.

My theory is that the the USB chip can't handle one of the commands you are sending. It's a bit odd it took a sector size change to expose the issue, though.

#1579 fixed TS32GMSM360 Gabriele Pohl navikh333
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