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Ticket Resolution Summary Owner Reporter
#637 fixed smartctl and smartd should not issue SCT commands if drive is locked Christian Franke Alex Samorukov
Description

If drive is locked using ATA security features running smartctl -x will trigger SCT commands errors. We should not issue them if drive is locked. According to standard this command will abort in this mode.

#1902 duplicate smartctl Read Device Identity failed: scsi error unsupported field in scsi command neeqkowlhas
Description

hello when i try a smartctl on my seagate expansion 4Tb external drive, i have this error message:

~$ sudo smartctl -x /dev/sdf
smartctl 7.2 2020-12-30 r5155 [x86_64-linux-6.1.0-0.deb11.21-amd64] (local build)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

Read Device Identity failed: scsi error unsupported field in scsi command

A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.

even if i try this command i have the same error :

~$ sudo smartctl -s on -o on -d sat -T verypermissive -a /dev/sdf
smartctl 7.2 2020-12-30 r5155 [x86_64-linux-6.1.0-0.deb11.21-amd64] (local build)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

Read Device Identity failed: scsi error unsupported field in scsi command

=== START OF INFORMATION SECTION ===
Device Model:     [No Information Found]
Serial Number:    [No Information Found]
Firmware Version: [No Information Found]
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   [No Information Found]
Local Time is:    Wed Nov  6 16:49:11 2024 CET
SMART support is: Ambiguous - ATA IDENTIFY DEVICE words 82-83 don't show if SMART supported.
SMART support is: Ambiguous - ATA IDENTIFY DEVICE words 85-87 don't show if SMART is enabled.
                  Checking to be sure by trying SMART RETURN STATUS command.
SMART support is: Unknown - Try option -s with argument 'on' to enable it.
=== START OF ENABLE/DISABLE COMMANDS SECTION ===
SMART Enable failed: scsi error unsupported field in scsi command

Read SMART Data failed: scsi error unsupported field in scsi command

SMART Automatic Timers not supported

SMART Enable Automatic Offline failed: scsi error unsupported field in scsi command


=== START OF READ SMART DATA SECTION ===
SMART Status command failed: scsi error unsupported field in scsi command
SMART overall-health self-assessment test result: UNKNOWN!
SMART Status, Attributes and Thresholds cannot be read.

Read SMART Error Log failed: scsi error unsupported field in scsi command

Read SMART Self-test Log failed: scsi error unsupported field in scsi command

Selective Self-tests/Logging not supported

the only information i found is :

~$ lsusb
Bus 008 Device 002: ID 0bc2:231a Seagate RSS LLC Expansion Portable

it seems my disk is maybe not in the smartmontools db but i have no more information.

how can i do ?

thank you very much

#1331 duplicate smartctl 7.1 doesn't show attributes on Seagate SAS drives but 6.6 does Shawn
Description

For this I'm using a Dell R720xd with an LSI 9211-8i HBA in IT Mode and a Seagate ST3300657SS.

I'm testing 7.1 using Debian Buster and 6.6 using Ubuntu Bionic because that is the default version they come with. If there are downstream code changes by the distribution responsible for this difference I apologize and will redirect my issue there.

Here is the result from Debian Buster

root@cloud1:~# smartctl -a /dev/sda
smartctl 7.1 2019-12-30 r5022 [x86_64-linux-5.3.18-2-pve] (local build)
Copyright (C) 2002-19, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Vendor:               SEAGATE
Product:              ST3300657SS
Revision:             000B
Compliance:           SPC-3
User Capacity:        300,000,000,000 bytes [300 GB]
Logical block size:   512 bytes
Rotation Rate:        15000 rpm
Form Factor:          3.5 inches
Logical Unit id:      0x5000c5008db145bb
Serial number:        6SJ840DR0000N4381HL2
Device type:          disk
Transport protocol:   SAS (SPL-3)
Local Time is:        Mon May 11 09:32:19 2020 CDT
SMART support is:     Available - device has SMART capability.
SMART support is:     Enabled
Temperature Warning:  Enabled

=== START OF READ SMART DATA SECTION ===
SMART Health Status: OK
Current Drive Temperature:     0 C
Drive Trip Temperature:        0 C

Elements in grown defect list: 0

Error Counter logging not supported

Device does not support Self Test logging

And here is the result for the same drive from Ubuntu Bionic

root@ubuntu:~# smartctl -a /dev/sda
smartctl 6.6 2016-05-31 r4324 [x86_64-linux-5.0.0-23-generic] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Vendor:               SEAGATE
Product:              ST3300657SS
Revision:             000B
User Capacity:        300,000,000,000 bytes [300 GB]
Logical block size:   512 bytes
Rotation Rate:        15000 rpm
Form Factor:          3.5 inches
Logical Unit id:      0x5000c5008db145bb
Serial number:        6SJ840DR0000N4381HL2
Device type:          disk
Transport protocol:   SAS (SPL-3)
Local Time is:        Mon May 11 14:48:23 2020 UTC
SMART support is:     Available - device has SMART capability.
SMART support is:     Enabled
Temperature Warning:  Enabled

=== START OF READ SMART DATA SECTION ===
SMART Health Status: OK

Current Drive Temperature:     33 C
Drive Trip Temperature:        68 C

Elements in grown defect list: 0

Vendor (Seagate) cache information
  Blocks sent to initiator = 1460697
  Blocks received from initiator = 8989202
  Blocks read from cache and sent to initiator = 170255
  Number of read and write commands whose size <= segment size = 79689
  Number of read and write commands whose size > segment size = 1

Vendor (Seagate/Hitachi) factory information
  number of hours powered up = 13257.17
  number of minutes until next internal SMART test = 34

Error counter log:
           Errors Corrected by           Total   Correction     Gigabytes    Total
               ECC          rereads/    errors   algorithm      processed    uncorrected
           fast | delayed   rewrites  corrected  invocations   [10^9 bytes]  errors
read:      21440        0         0     21440      21440          0.748           0
write:         0        0         0         0          0          4.628           0
verify:     1976        0         0      1976       1976          0.000           0

Non-medium error count:        0

SMART Self-test log
Num  Test              Status                 segment  LifeTime  LBA_first_err [SK ASC ASQ]
     Description                              number   (hours)
# 1  Background short  Completed                   -     366                 - [-   -    -]
# 2  Background short  Completed                   -       1                 - [-   -    -]
# 3  Background short  Completed                   -       0                 - [-   -    -]

Long (extended) Self Test duration: 3200 seconds [53.3 minutes]
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