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Ticket Resolution Summary Owner Reporter
#1619 duplicate Seagate Expansion 12 TB HDD - STKP12000400 - 0bc2:2038 ts46h
Description

smartctl reports this on given External HDD: Read Device Identity failed: scsi error unsupported field in scsi command So I think the attachment will not be of much use. But under Windows 10 I could use crystaldiskinfo to see smart data. Would it help to get a Wireshark pcapng with USB communication when using crystaldiskinfo to retrieve smart data? If you need some special stuff from Wireshark tell me please so I can create a helpful capture.

#1634 duplicate Please add Seagate Expansion Portable Drive SRD0NF1 3EEAP9-500 [0x0bc2:0x2037] John Emirzian
Description

I have purchased a new HDD and found that it's missing from the smartctl database. Could this drive please be added? Details are:

Product: Seagate Expansion Portable Drive Model: SRD0NF1 P/N: 3EEAP9-500 Vendor Id: 0x0bc2 Product Id:0x2037

#1635 duplicate New drive for database (Seagate Barracuda ST2000DM008-2FR102) ThumbOne
Description

Output of:

sudo smartctl -q noserial -x /dev/sda -d megaraid,2 > "Seagate Barracuda.txt"

On a server where said drive is part of RAID array in slot 2.

As requested, file attached (if it works).

Submitting because:

sudo smartctl -i /dev/sda -d megaraid,2

displays (among other things):

Device is: Not in smartctl database [for details use: -P showall]

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