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Ticket Resolution Summary Owner Reporter
#1383 duplicate IronWolf Pro 125 floatinglettersllc
Description

I was referred to you by Synology. We have 5 new Seagate IronWolf Pro 125 SSD NAS drives. They have a critical error because of an issue Unknown Attribute failure. Are you able to resolve this issue by adding the attributes to your DB? My understanding is that Synology pulls that data.

#246 Unkown_Attribute failed. Error in this S.M.A.R.T attribute usually indicates that severe electronic or physical damages have occurred to the drive, and that the error cannot be suppressed manually. We highly recommend backing up your data and replacing the drive immediately.

#1395 duplicate USB-connected 14tb WDC WD140EDFZ-11A0VA0 Bill Kearney
Description

This is a smartctl -x dump from a 14tb Western Digital drive.

A previous ticket was a dump from the bare drive, as connected via motherboard SATA.

I don't know if they're different or not, but figured your database folks would be able to tell.

#1398 duplicate drivedb update => ​WDC WD140EDFZ-11A0VA0 svtkobra7
Description

Request to update db for shucked WDC Easystore 14 TB drive.

Batch Modify
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