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Ticket Resolution Summary Owner Reporter
#1504 worksforme WD Elements external hard drive errors with "not capable of SMART self-check" kageurufu
Description

I get the following error from smartd with one of my external drives, connected over USB.

Device: /dev/sdf [SAT], not capable of SMART self-check
Device: /dev/sdf [SAT], failed to read SMART Attribute Data

I am able to query using smartctl, execute short and long tests, and get the results

smartctl 7.2 2020-12-30 r5155 [x86_64-linux-5.10.40-1-lts] (local build)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org
=== START OF INFORMATION SECTION ===
Device Model:     WDC WD140EDFZ-11A0VA0
Serial Number:    [redacted]
LU WWN Device Id: 5 000cca 290c402e0
Firmware Version: 81.00A81
User Capacity:    14,000,519,643,136 bytes [14.0 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5400 rpm
Form Factor:      3.5 inches
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ACS-2, ATA8-ACS T13/1699-D revision 4
SATA Version is:  SATA 3.2, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Thu Jun 24 11:59:23 2021 MST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
#1562 worksforme Samsung PM1643a truncated SMART on smartctl versions after 6.6 Endo
Description

Hi,

We have brand new SSD: SAMSUNG MZILT3T8HBLS/007 PM1643a SAS After smartctl version 6.6 (tested 7.0 and 7.2), most of the SMART informations are no longer displayed, watching diff this is missing:

- Percentage used endurance indicator
- Accumulated start-stop cycles:  2
- Specified load-unload count over device lifetime:  0
- Accumulated load-unload cycles:  0
...
-Error counter log:
-           Errors Corrected by           Total   Correction     Gigabytes    Total
-               ECC          rereads/    errors   algorithm      processed    uncorrected
-           fast | delayed   rewrites  corrected  invocations   [10^9 bytes]  errors
-read:          0        0         0         0          0       1857.755           0
-write:         0        0         0         0          0       2817.675           0

-Non-medium error count:        0
-
-No self-tests have been logged

I saw similar ticket #1239 , but no luck with this SSD on version: smartctl 7.2 2021-09-14 r5236 [FreeBSD 12.3-STABLE amd64] (local build) OS: FreeBSD 12.3-STABLE #0 r371457M

Attached the output of the following commands, for both version 6.6 and 7.2: smartctl -x /dev/da12 (da12_smartctl_6.6_-x and da12_smartctl_7.2_-x) smartctl -x /dev/da12 -r ioctl,2 (da12_smartctl_6.6_-x_-r_ioctl2 and da12_smartctl_7.2_-x_-r_ioctl2)

Please inform if you need more details or to try patches. Thank you!

#1571 worksforme New USB bridge on WD (0x1058:0x2626) awagner
Description

This is for a new WD "My Passport" 5TB USB drive. Attributes look fine, but a "-d sat" is required. USB bridge is not in current drivedb.h from the website. Drive is missing from drivedb as well, but display seems fine with -d sat.

USB Bridge: /dev/sde: Unknown USB bridge [0x1058:0x2626 (0x1034)]

Just for reference (serial and Id removed):

#  smartctl -a -d sat /dev/sde
smartctl 6.6 2017-11-05 r4594 [x86_64-linux-5.4.179] (local build)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Device Model:     WDC WD50NDZW-11A8JS0
Serial Number:    XXX
LU WWN Device Id: XXX
Firmware Version: 01.01A01
User Capacity:    5,000,947,523,584 bytes [5.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5400 rpm
Form Factor:      2.5 inches
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ACS-3 T13/2161-D revision 5
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Sun Feb 20 02:04:03 2022 CET
SMART support is: Available - device has SMART capability.
SMART support is: Enabled


=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
                                        was never started.
                                        Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (   60) seconds.
Offline data collection
capabilities:                    (0x1b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        No Conveyance Self-test supported.
                                        No Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   2) minutes.
Extended self-test routine
recommended polling time:        (   7) minutes.
SCT capabilities:              (0x30b5) SCT Status supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   100   253   051    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0027   100   253   021    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always       -       5
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   100   253   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       3
 10 Spin_Retry_Count        0x0032   100   253   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   253   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       4
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       0
193 Load_Cycle_Count        0x0032   200   200   000    Old_age   Always       -       10
194 Temperature_Celsius     0x0022   119   115   000    Old_age   Always       -       33
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   100   253   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   200   200   000    Old_age   Offline      -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%         0         -
# 2  Short offline       Completed without error       00%         0         -

Selective Self-tests/Logging not supported
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