Custom Query (1359 matches)

Hi,

We are trying to read on Windows 2012 R2 all smart values from PERC 5/i and PERC 6 controllers, but no any success, we trying access all SAS/SATA3 HDD temperature sensors without luck too, normally all drives when putting to PC no any issues to read with any tools and like Crystal Disk Info, but why we can't see from controller and with your smart tools too any idea how to solve that?

Also strangest thing we tried all available online tools to read smart status from HDD like temperatures from that type controllers and only we we found "hdd sentinel" can read SMART status and temperatures without any issues ​https://www.hdsentinel.com/.

But we want to use your smart monitor tools. Maybe we use wrong commands or that smartctl has missed some algorithms.

We tried 6.5 version.

C:\Program Files\smartmontools>smartctl --scan
/dev/sda -d scsi # /dev/sda, SCSI device
/dev/sdb -d scsi # /dev/sdb, SCSI device

C:\Program Files\smartmontools>smartctl -a /dev/sda
smartctl 6.5 2016-05-07 r4318 [x86_64-w64-mingw32-2012r2] (sf-6.5-1)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Vendor:               DELL
Product:              PERC 5/i
Revision:             1.03
User Capacity:        999,653,638,144 bytes [999 GB]
Logical block size:   512 bytes
Logical Unit id:      0x600188b0393be8001eab3c399d8cf3cd
Serial number:        00cdf38c9d393cab1e00e83b39b08801
Device type:          disk
Local Time is:        Fri Jul 07 17:17:06 2017 FLEDT
SMART support is:     Unavailable - device lacks SMART capability.

=== START OF READ SMART DATA SECTION ===
Current Drive Temperature:     0 C
Drive Trip Temperature:        0 C

Error Counter logging not supported

Device does not support Self Test logging

C:\Program Files\smartmontools>smartctl --smart=on /dev/sda
smartctl 6.5 2016-05-07 r4318 [x86_64-w64-mingw32-2012r2] (sf-6.5-1)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF ENABLE/DISABLE COMMANDS SECTION ===
unable to fetch IEC (SMART) mode page [unsupported field in scsi command]
A mandatory SMART command failed: exiting. To continue, add one or more '-T per
issive' options.

When the drive is configured 512e, there is no problem. When the drive is configured 4K Native, running "smartctl --xall pd1" results in an infinite loading condition and the only way to stop it is to unplug the drive. This only happens over USB and works fine over a direct SATA connection. It's worth noting I have tested a lot of drives over USB and this is the only time I have seen this issue.

The drive was originally 512e, but was changed to 4K Native using this tool: ​https://github.com/pig1800/WD4kConverter

Disk model: ​WDC WD4005FZBX-00K5WB0 (WD Black 4 TB 3.5") USB docking station: ​Sabrent DS-UTC1

I believe the chipset on the docking station is the ​ASMedia ASM235CM.

When the drive is unplugged, smartctl immediately returns the attached information (there are many errors).

The LED activity light on the docking station blinks the whole time and never stops until it's powered off.

My theory is that the the USB chip can't handle one of the commands you are sending. It's a bit odd it took a sector size change to expose the issue, though.

I have a WD Black 4 TB 3.5" HDD and smartctl indicates it is not in the drive database as of version 7.3/5319.

Product page: ​​https://www.westerndigital.com/products/internal-drives/wd-black-desktop-sata-hdd#WD4005FZBX

I have followed the instructions in your FAQ and have attached the test/report.

If you need any other technical details from my drive, I will be happy to provide them.

Note: The drive was originally 512e, but was changed to 4K Native using this tool: ​​https://github.com/pig1800/WD4kConverter (if that actually makes a difference in the drivedb?)