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Ticket Resolution Summary Owner Reporter
#740 duplicate Support Dell Perc 6/i and Dell Perc H710 on Windows wingers
Description

Hi, trying to get data from Dell Perc 6/i and Dell Perc H710 - but no luck so far - below are all the commands I have tried and results:-

smartctl /dev/sda -x -d ata

smartctl 6.5 2016-05-07 r4318 [i686-w64-mingw32-2008r2(64)-sp1] (sf-6.5-1)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Device Model:     DELL PERC 6/i
Serial Number:    0063e99c08f315b11200
Firmware Version: 1.22
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   [No Information Found]
Local Time is:    Mon Sep 19 21:35:51 2016 GMTDT
SMART support is: Available - device has SMART capability.
                  Enabled status cached by OS, trying SMART RETURN STATUS cmd.
SMART support is: Disabled
AAM feature is:   Unavailable
APM feature is:   Unavailable
Rd look-ahead is: Unavailable
Write cache is:   Unavailable
ATA Security is:  Unavailable
Wt Cache Reorder: Unavailable

SMART Disabled. Use option -s with argument 'on' to enable it.
(override with '-T permissive' option)

smartctl /dev/sda -x -d sat

smartctl 6.5 2016-05-07 r4318 [i686-w64-mingw32-2008r2(64)-sp1] (sf-6.5-1)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

Read Device Identity failed: scsi error unsupported scsi opcode

A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.

smartctl /dev/csmi0,0 -x AND smartctl /dev/csmi1,0 -x

smartctl 6.5 2016-05-07 r4318 [i686-w64-mingw32-2008r2(64)-sp1] (sf-6.5-1)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

Smartctl open device: /dev/csmi0,0 failed: CSMI is not supported (Error=1)

Other information

╔══════════════════════════════╗
║     Win32_SCSIController     ║
╚══════════════════════════════╝
Name               : LSI Adapter, Ultra320 SCSI 2000 series, w/1020/1030
Name               : DELL PERC 6/i Integrated RAID Controller

╔══════════════════════════════╗
║     Win32_SCSIController     ║
╚══════════════════════════════╝
Name               : PERC H710 Adapter
#743 wontfix InnoDisk Satadom i100 MAH69K
Description

Datasheet - http://www.esis.com.au/Adv1CPU/InnoDisk_SATADOM_i100_Datasheet_Rev_1_01_es.pdf

#746 fixed Invalid SMART STATUS output values on FreeNAS Michał Fita
Description

I have SanDisk SSD drive from Plus series connected in my FreeNAS box. That's what I'm getting from smartctl for it:

freenas# smartctl -a /dev/ada0
smartctl 6.5 2016-05-07 r4318 [FreeBSD 10.3-STABLE amd64] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     SandForce Driven SSDs
Device Model:     SanDisk SDSSDA120G
Serial Number:    160696404971
LU WWN Device Id: 5 001b44 4a46cb55b
Firmware Version: U21010RL
User Capacity:    120,034,123,776 bytes [120 GB]
Sector Size:      512 bytes logical/physical
Rotation Rate:    Solid State Device
Form Factor:      2.5 inches
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ACS-2 T13/2015-D revision 3
SATA Version is:  SATA 3.2, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Wed Oct  5 20:34:04 2016 BST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
Error SMART Status command failed
Please get assistance from
http://www.smartmontools.org/
Register values returned from SMART Status command are:
CMD=0xb0
FR =0xda
NS =0xffff
SC =0xff
CL =0xff
CH =0xff
RETURN =0x0000
SMART overall-health self-assessment test result: FAILED!
Drive failure expected in less than 24 hours. SAVE ALL DATA.
No failed Attributes found.

General SMART Values:
Offline data collection status:  (0x02) Offline data collection activity
                                        was completed without error.
                                        Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (    0) seconds.
Offline data collection
capabilities:                    (0x71) SMART execute Offline immediate.
                                        No Auto Offline data collection support.
                                        Suspend Offline collection upon new
                                        command.
                                        No Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0002) Does not save SMART data before
                                        entering power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   2) minutes.
Extended self-test routine
recommended polling time:        (  10) minutes.
Conveyance self-test routine
recommended polling time:        (   2) minutes.

SMART Attributes Data Structure revision number: 1
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_                                                                               FAILED RAW_VALUE
  5 Retired_Block_Count     0x0032   100   100   000    Old_age   Always       -                                                                                      0
  9 Power_On_Hours_and_Msec 0x0032   179   100   000    Old_age   Always       -                                                                                      1203h+00m+00.000s
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -                                                                                      10
166 Unknown_Attribute       0x0032   100   100   000    Old_age   Always       -                                                                                      1
167 Unknown_Attribute       0x0032   100   100   000    Old_age   Always       -                                                                                      0
168 Unknown_Attribute       0x0032   100   100   000    Old_age   Always       -                                                                                      2
169 Unknown_Attribute       0x0032   100   100   000    Old_age   Always       -                                                                                      27
170 Reserve_Block_Count     0x0032   100   100   000    Old_age   Always       -                                                                                      0
171 Program_Fail_Count      0x0032   100   100   000    Old_age   Always       -                                                                                      0
172 Erase_Fail_Count        0x0032   100   100   000    Old_age   Always       -                                                                                      0
173 Unknown_SandForce_Attr  0x0032   100   100   ---    Old_age   Always       -                                                                                      0
174 Unexpect_Power_Loss_Ct  0x0032   100   100   000    Old_age   Always       -                                                                                      3
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -                                                                                      0
194 Temperature_Celsius     0x0022   067   100   000    Old_age   Always       -                                                                                      33 (Min/Max 0/51)
199 SATA_CRC_Error_Count    0x0032   100   100   000    Old_age   Always       -                                                                                      0
230 Life_Curve_Status       0x0032   100   100   000    Old_age   Always       -                                                                                      0
232 Available_Reservd_Space 0x0033   100   100   004    Pre-fail  Always       -                                                                                      100
233 SandForce_Internal      0x0032   100   100   000    Old_age   Always       -                                                                                      125
241 Lifetime_Writes_GiB     0x0030   253   253   000    Old_age   Offline      -                                                                                      110
242 Lifetime_Reads_GiB      0x0030   253   253   000    Old_age   Offline      -                                                                                      0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA                                                                               _of_first_error
# 1  Short offline       Completed without error       00%       173         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

freenas# smartctl --version
smartctl 6.5 2016-05-07 r4318 [FreeBSD 10.3-STABLE amd64] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

smartctl comes with ABSOLUTELY NO WARRANTY. This is free
software, and you are welcome to redistribute it under
the terms of the GNU General Public License; either
version 2, or (at your option) any later version.
See http://www.gnu.org for further details.

smartmontools release 6.5 dated 2016-05-07 at 11:17:46 UTC
smartmontools SVN rev 4318 dated 2016-05-07 at 11:18:20
smartmontools build host: amd64-portbld-freebsd10.3
smartmontools build with: C++98, GCC 4.2.1 Compatible FreeBSD Clang 3.4.1 (tags/RELEASE_34/dot1-final 208032)
smartmontools configure arguments: '--disable-dependency-tracking' '--enable-sample' '--with-initscriptdir=/usr/local/etc/rc.d' '--prefix=/usr/local' '--localstatedir=/var' '--mandir=/usr/local/man' '--infodir=/usr/local/info/' '--build=amd64-portbld-freebsd10.3' 'build_alias=amd64-portbld-freebsd10.3' 'CXX=c++' 'CXXFLAGS=-O2 -pipe -fstack-protector -fno-strict-aliasing ' 'LDFLAGS= -fstack-protector' 'LIBS=' 'CPPFLAGS=' 'CC=cc' 'CFLAGS=-O2 -pipe  -fstack-protector -fno-strict-aliasing'

The problematic part of the report above is:

Register values returned from SMART Status command are:
CMD=0xb0
FR =0xda
NS =0xffff
SC =0xff
CL =0xff
CH =0xff
RETURN =0x0000

Samsung says they don't see any problem with the drive. Their own SMART checker doesn't reports any problem either. It has to be something with how the drive reacts to the sequence of commands.

The drive is connected to the motherboard through the SATA extension card Lycom PE-115 SATA 3 2 Port 6Gbps Low Profile PCI-e 2.0 Host Adapter... can this be related as I've seen problem with this brand related to USB things?

This text:

SMART overall-health self-assessment test result: FAILED!
Drive failure expected in less than 24 hours. SAVE ALL DATA.

causes my FreeNAS installation to panic and spam me with tons of alarms every day. I'd like to see it solved.

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